Quality System Specialist
In-Office, Franklin, Lakes, Nova, Jérsia
Job Description Summary
The Quality System Specialist, Digital Quality – Solution Delivery & Integration will play a key role in advancing, maintaining, and optimizing the digital solutions supporting the organization’s Quality Management Systems (QMS). This position is responsible for ensuring system reliability, regulatory compliance, and continuous improvement across quality processes and digital platforms. The associate will partner closely with Global Process Owners, Technology & Global Services, and cross-functional teams to translate business requirements into system capabilities, resolve user issues, support system validation activities, and drive enhancements that improve efficiency and user experience. This role requires strong analytical and problem-solving skills, deep knowledge of regulated quality systems, and the ability to support both operational needs and strategic quality initiatives.Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Responsibilities:
Primary Responsibilities:
Support end users with process and system usage related questions; this includes partnering with TGS (Technology & Global Services) on issue resolutions and communication with end users.
Provide on-demand user support and troubleshoot data/system issues.
Collaborate with Global Process Owners (GPO) to collect, interpret, and analyze business requirements to shape the design of the quality management system.
Identify opportunities for system improvements and lead initiatives to enhance system efficiency, user experience, and overall quality management capabilities.
Shape project direction and timeline and make recommendations that include alternative solutions.
Support validation and testing activities; this includes authoring PQ test scripts and support execution in alignment with validation protocols.
Ensure the system is compliant with applicable regulatory agency requirements and company policies.
Work closely with cross-functional teams to ensure the system meets business needs and compliance requirements.
Develop and deliver training programs to ensure employees are knowledgeable about quality systems, procedures, and best practices.
Support dashboard metrics development, ad hoc data extraction, and data analysis.
Education and Experience:
Bachelor's degree, preferably in Quality Management, Engineering, Life Science or Technology field.
Minimum of 3 years of experience in quality management systems within a regulated industry (e.g., medical devices, pharmaceuticals).
Knowledge and Skills:
Excellent analytical, problem-solving, and project management skills. Strong attention to detail and ability to manage multiple priorities.
Exceptional written and verbal communication skills with the ability to lead and influence cross-functional teams.
Proficient in quality management software and tools, as well as Microsoft Office Suite.
Effective meeting and presentation skills.
Candidate must be self-motivated, self-directed, a team player, and willing to learn & adapt.
Preferred experience working with Pega, TrackWise, Power BI, AI, Product Holds, Change Control, Complaint Management, CAPA, Field Actions, Audit Programs.
Work Environment:
Willing to travel whenrequired.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Annual Bonus
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoptionassistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregivingassistancefor elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
Required Skills
Optional Skills
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Primary Work Location
USA NJ - Franklin LakesAdditional Locations
Work Shift
NA (United States of America)At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$84,300.00 - $138,900.00 USD AnnualAs pessoas aqui são incríveis, e sua paixão pelo que fazem transparece em tudo o que fazem.
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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ