Job Description Summary

This role is responsible for developing and executing initiatives that support customer engagement, supply chain transparency, and compliance with evolving standards such as HIRC. It plays a critical role in responding to customer RFIs, tenders, and supply chain inquiries, while also driving BD’s value proposition through supplier resiliency, diversity, and responsible sourcing efforts. Additionally, incumbent will manage the expansion of current HIRC program to include BU’s not currently under certification. Focus on MDS, SM, and eventually APM. We monitor ongoing requirements to ensure all existing and future HIRC are current and meet industry standards.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Overview:

The Sr. Manager Supply Chain Customer Operation Excellence serves as a strategic liaison between BD and key external stakeholders to advance BD’s healthcare transformation vision through enhanced transparency, resiliency and supply chain excellence.  Incumbent will manage BD’s HIRC Supply Chain Resiliency program for North America, including expanding current program and managing customer communications related to status of program, event management and or leading customer response requirements.

This role is responsible for developing and executing initiatives that support customer engagement, supply chain transparency, and compliance with evolving standards such as HIRC. It plays a critical role in responding to customer RFIs, tenders, and supply chain inquiries, while also driving BD’s value proposition through supplier resiliency, diversity, and responsible sourcing efforts. Additionally, incumbent will manage the expansion of current HIRC program to include BU’s not currently under certification.  Focus on MDS, SM, and eventually APM.  We monitor ongoing requirements to ensure all existing and future HIRC are current and meet industry standards.

Reporting to the Director of Supply Chain Relations and dotted line to Sr. Director, Supplier Risk, Strategy Execution & Governance, this role collaborates cross-functionally with Sales & Marketing, Procurement, Supply Chain, Operations, Public Affairs, and external organizations to implement strategic programs – including the Healthcare Transformation initiatives, and BD transparency & resiliency efforts in partnership with HIRC and SRS. The role also leads internal and external communications strategies, ensuring BD’s performance and transparency are effectively communicated and aligned with stakeholder expectations. This individual will lead cross-functional initiatives to improve service levels, streamline processes, and drive operational excellence across the end-to-end supply chain. The role requires a strong blend of customer-centric thinking, data-driven decision-making, and supply chain expertise.

Minimum Qualifications

• Bachelor’s degree required in Business, Supply Chain, Operations, or a related field.
• 5 -7 years of industry experience within the Healthcare or Medical Device sector.
• Proven customer engagement experience, with emphasis on Demand Management and Customer Excellence/improvement in Supply Chain.
• Project Management experience with the ability to lead cross‑functional initiatives.

Preferred Qualifications

• Master’s degree in Business, Supply Chain, Operations, or a related discipline.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift