Job Description Summary

Our Account Manager is expected to work closely with the respective Strategic Account Leader and play a strategic role in managing high impact opportunities within the sales channel vertical. The success of this role will rely largely on your ability to maintain key relationships, and lead the execution of critical processes within the sales process.

Job Description

Who We Are
BD is a leading global medical technology company that creates medical technology, devices and laboratory equipment for a variety of needs across the healthcare sector. At BD, we are looking for candidates who possess passion, innovative solutions and a commitment to our one mission of improving access to groundbreaking medical and biotechnology services for people near and far, delivering state-of-the-art technology and cutting-edge research in the battle to fight and cure infectious diseases. With a global reach that extends across 50 countries worldwide, our network of professionals collaborates on effective measures to deliver enhanced patient quality such as lower health care delivery costs, improved health care and safety, and expanded health care for all. Join our company and see how you can become a part of one global mission to make a difference in human health.

Key Responsibility

Maintain Strategic Relationships with Our Key Customer Accounts

• Proactively engage with existing customers to maintain strategic relationships
• Anticipate potential service problems and actively work towards addressing them
• Consolidate related data on customer satisfaction to drive better solutioning and recommendations
• Actively seek to understand the assigned account’s strategic priorities and developing appropriate value-added programs for them with a focus on holistic solution selling (i.e., packaging complementary products across business units as a holistic solution)

Ongoing Fulfillment and Delivery

• Accountable for the regular order-taking, fulfilment, and delivery post-conversion for assigned accounts
• Provide valuable insights on development of sales strategies to better meet customer needs prioritising a shift to holistic solution selling

Provide Insights on Sales Landscape and Forecast

• Provide valuable insights to sales forecasts as inputs into the overall demand planning and the Sales, Inventory and Operations Planning (SIOP) processes
• Analyse sales and industry trends and make appropriate recommendations to the SAL in an effort to ensure long-range planning needs pertaining to one’s area of responsibility are met

Key Requirement

• The ideal candidate will bring extensive experience and knowledge of the clinical and life sciences markets coupled with strong business acumen
• Bachelor’s Degree in the field of Business/Marketing/ Biological/ Medical Sciences/ Medical technology required
• Minimum 3+ years of relevant sales and/or accounts management experience preferably in a multinational pharmaceutical or healthcare company
• Preferably with 3+ years sales experiences in public hospitals.
• Experience with Life Sciences and Medical Segment / Diagnostics and Medical Consumables Products/ Hospital Labs
• Ability to build collaborative relationships and influence
• Adaptable communicator, able to work with all levels of staff/leadership (both internally and externally)
• Strong business acumen, able to translate data and information into meaningful business insights and clear recommendations
• Delivers a clear, compelling, and shared vision focused on delighting our customers
• Strong commercial background and aptitude with the ability to build collaborative relationships and influence
• Strong analytical, problem solving and critical thinking skills
• Self-motivated individual who is customer-focused and results-oriented
• Self-driven, seeks continuous improvement and proactively thinks ahead
• Excellent command of Bahasa and English (i.e., written and spoken)

Culture and Benefits

Here at BD, we embrace a growth mindset, building capabilities for the future and helping you become the best version of yourself. We offer our employees a clear direction and career pathway for development. We pride ourselves on our transparent and rigorous talent processes that are inclusive, deeply embedded in trust, aligned with our culture, and enable us to achieve strategic imperatives of the organization. Our leaders are committed, engaged and accountable to making talent our top priority.

Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Damansara Heights

Additional Locations

Work Shift