Job Description Summary

As a Bioinformatics Support Specialist, you are responsible for providing technical and operational support to our single cell platform end-users, resolving issues efficiently, and ensuring a high level of customer satisfaction. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to work collaboratively across teams. You will play a pivotal role in supporting and delivering complex analysis pipelines, empowering customers to drive innovation in biomedical research. Your technical expertise, collaborative spirit, and commitment to customer success will position you as a key contributor to our mission.

This role is home-office based and will require approximately 10% travel across Europe to support our customers and stakeholders.

Job Description

Main responsibilities will include:

• Troubleshooting and Support: Respond to queries from customers, internal users, and collaborators via email, chat, and online meetings, and deliver timely and effective solutions to ensure customer satisfaction. Keep track and monitor cases via a CRM (Customer Relationship Managing) system. Identify, analyze, and resolve analysis pipeline problems. Bring up complex problems to appropriate internal teams and follow up to ensure an appropriate resolution is delivered.

• Data Analysis & Interpretation: Perform data analysis on high-throughput single cell multiomics datasets, and effectively present results to internal and external users with varying backgrounds and expertise.
• Technical Documentation: Produce clear, high-quality technical content and training materials for both internal and external users of our products, supporting knowledge sharing and continuous excellence. As well as improving support processes and user experience in our learning platform.
• Collaboration & Communication: Maintain frequent and effective communication with internal and external interested parties, fostering an atmosphere of teamwork, diversity, and inclusion. Document issues, solutions, and standard methodologies in the knowledge base.
• Cross-Functional Collaboration: Work as a valued member of cross-functional teams, engaging directly with sales and application specialists to understand and address computational and analytic needs from customers across diverse research domains. Proactively identify recurring issues and feedback to the internal interested party to improve our solutions.

About you

• Bachelor’s or Master’s degree or equivalent experiencein Bioinformatics, Computer Science, Biological/Medical Sciences, or related field. Industry or customer-facing experience is a plus.
• Proven expertise in analyzing high-throughput single-cell multiomics data.
• Hands-on experience with NGS and single-cell pipelines (e.g., scRNA-seq, CITE-seq, scATAC-seq, V(D)J).
• Familiarity with tools like Docker, CWL, AWS, and CRM platforms (e.g., Salesforce).
• Background or equivalent experience in bioinformatics support or training.
• Experience integrating data across single-cell platforms and modalities (gene/protein expression, epigenetics).
• Proficient in GitHub/Bitbucket, Linux (preferably HPC), and programming in R and/or Python.
• Knowledge of Signac, Seurat, and/or Scanpy.
• Strong interest in data science, visual analytics, and creative problem-solving.
• Diligent with excellent task prioritization and communication skills.
• Comfortable using support tools, ticketing systems, and remote troubleshootin

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

“BD is proud to be certified as a Top Employer 2025 in Spain, reflecting our commitment to creating an exceptional working environment”

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

ESP Barcelona

Additional Locations

ESP Salamanca, ESP San Agustin del Guadalix

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€40,700.00 - €73,300.00 EUR Annual