Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

As a Bilingual Global Medical Information (MI) Associate, you will be responsible for providing accurate, compliant, and timely responses to customer inquiries of a technical or clinical nature for your assigned Business Unit. Leveraging department-approved standard responses, you will ensure every interaction meets corporate and departmental SOPs while delivering an exceptional customer experience. In this role, you will also exercise sound judgment to identify and escalate complex inquiries to an MI Scientist or MI Team Lead when necessary.

This remote base GTA position must work Eastern Standard Times.

Job Responsibilities:

• Respond to internal and external customer inquiries regarding BD products and the procedures in which they are used in a professional, timely and compliant manner for the BUs they support.

• Demonstrate understanding of industry-leading technology solutions and leverage multi-channel communication methods to engage with healthcare professionals and patients.

• Search and interpret approved content to provide accurate, compliant responses to customer inquiries.

• Apply sound judgment to determine when inquiries should be escalated to an MI Scientist or MI Team Lead.

• Participate in ongoing company training to stay current on product updates and procedural changes, ensuring relevant and accurate knowledge.

Experience & Education required:

• Bachelor's degree science or healthcare fields.

• 2+ year experience in a laboratory and/or clinical environment.

• Laboratory experience working with Vacutainer and blood collection tubes.

Knowledge & Skills required:

• Fluent in French and English (read, write, speak).

• Demonstrates strong intellectual curiosity and a commitment to continuous learning, adaptable and comfortable with change.

• Possesses excellent analytical and problem-solving skills.

• Exhibits active listening skills to accurately understand customer needs and deliver empathetic, effective responses.

• Proven ability to collaborate and work cross-functionally with internal and external stakeholders at all levels, including leadership.

• Strong organizational and interpersonal skills.

• Knowledgeable in Good Documentation Practices, Good Manufacturing Procedures, Corporate Complaint Process, and related procedures.

• Proven ability to facilitate, present, and communicate effectively across diverse formats, including seminars, workshops, and virtual training sessions.

• Proficient with MS office suite such as Word, Excel, Outlook, and Teams.

Preferred qualifications:

• Veeva Vault Medical knowledge a plus.

• Experience working with Customer Relationship Software (CRM), Quality Management Systems (QMS) preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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