Job Description Summary

We are looking for Field Service Associate / Field Service Engineer to strengthen our team and who would be responsible for providing technical support to our customers in whole Poland. As a Field Service Associate / Field Service Engineer You will be actively involved in engaging our customers with keeping an excellent service level and a proactive approach preventing and resolving technical problems. Working as the part of our Polish and CE Biosciences Service Team.

Job Description

About the role

• Preferred location: West Poland, Greater Poland Voivodeship.

Main responsibilities will include:

• Be responsible for optimizing customer satisfaction, solving problems and ensuring long-term stability.
• Install/uninstall and service BD Biosciences instruments and provide remote and on-site support to BD customers in line with SLAs. Perform instrument failure analysis, screening and follow-up to continuously improve reliability.
• Prioritization, planning and execution of your activities according to the processes and the defined customer service level agreements Plan and schedule preventive maintenance and corrective technical support.
• Relocate and certify (IQ and OQ) instruments as per customer needs.
• Maintain spare parts inventory (car stock) at an appropriate level and personal tools for the successful execution of your tasks
• Comply with all quality and safety regulations as required by BD and the customer service levels agreements.
• Documentation and maintenance of all relevant data in the BD Service Management systems to ensure optimal data accuracy and high-quality customer reporting.
• Promote service contract, in cooperation with your sales colleagues, you will inform our customers about our range of technical services - such as maintenance contracts.
• Be involved in establishing and expanding long-term and good customer contacts.

About you:

• Bachelor's degree education/study in a technical field (preferably specialized in Biomedical or Electronic or Mechanical).
• Experience as a field service engineer in high-tech medical devices or related fields of high technology will be an added advantage.
• Fluent Polish, preferred as native language. Very good communication skills in English.
• Nice to have good knowledge of computers, networking, electronics, precision mechanics and ideally some initial knowledge of flow cytometry.
• Very good self-organization, strong time management and prioritization of work. Efficient, pragmatic and solution-oriented working style.
• Flexibility and adaptability for changing work environment.
• High social competence combined with a pronounced willingness to help
• Strong communication skills, ability to work in a team and a high level of commitment and personal responsibility
• High willingness to travel through Poland and occasionally in Central Europe region.
• A valid European class B driving license.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Communication, Customer Contacts, Customer Satisfaction, Field Services, Technical Support

Optional Skills

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

zł97,600.00 - zł165,900.00 PLN Annual