Job Description Summary

The Sr. Customer Quality Specialist (Sr. CQS) is responsible for supporting BD MDS Quality activities related to B2B opportunities within the assigned territory. This position is responsible for supporting related BD quality processes and procedures, including Customer Notification of Change, Complaint Handling and responding to Quality Queries from the commercial team.

This role reports directly to the Customer Quality Specialist/Manager and will be developed to support customer quality activities for multiple products in the MDS portfolio. The Sr. CQS works closely with the BD Quality Management team and colleagues to integrate quality and compliance initiatives while supporting business improvement and satisfaction for their customer(s). Works closely with the MDS B2B Quality team, and the B2B Account Managers. Interacts comfortably at the account management level and understands when to involve BD senior management.

The Sr. CQS defines and manages the escalation process. This includes managing complex situations and internal resources to ascertain a solution for customer issues. Stays abreast of quality/ technical knowledge critical for understanding customer technical/scientific requirements and BD’s capability to meet them.

Job Description

Main responsabilities will include:

• Define, negotiate, and maintain Customer Quality Agreements and Customer Specifications across multiple products and sites.
• Act as the primary liaison for customer quality-related topics, ensuring alignment with BD’s capabilities and strategic goals.
• Educate customers on BD product characteristics, manufacturing processes, and quality control standards.
• Ensure mutual understanding and agreement on non-conformities, control methods, and AQL levels.
• Address and respond to Quality/Technical Customer Requests by gathering relevant data and providing timely, accurate responses.
• Represent the Voice of the Customer within BD, promoting continuous improvement and innovation based on customer feedback.
• Manage Customer Complaints from intake to resolution, including investigation coordination, reporting, and CAPA follow-up.
• Ensure all necessary complaint data is collected and communicated effectively to internal stakeholders and customers.
• Support batch disposition decisions and facilitate Return Material Authorization (RMA) processes when applicable.
• Deliver investigation reports and ensure proper complaint closure in BD systems.
• Provide General B2B Quality Support, including handling customer queries and supporting the Customer Notification of Change (CNC) process.
• Conduct assessments of change notifications using established decision trees.
• Collaborate cross-functionally to ensure timely and effective resolution of quality issues.
• Contribute to the development of the B2B Quality team through initiatives aligned with customer needs and market trends.
• Maintain strong relationships with internal teams and external customers to uphold BD’s quality standards and customer satisfaction.

About you

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Spain, reflecting our commitment to creating an exceptional working environment

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become amaker of possiblewith us!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit:https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

ESP San Agustin del Guadalix

Additional Locations

Work Shift