Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Senior Director, Service Engineering provides strategic leadership and operational oversight for the Service Engineering function within Global Customer Services (GCS). This role is accountable for ensuring the serviceability, readiness, and lifecycle optimization of products and solutions across all business units. The incumbent will drive innovation in service design, technical education strategies, and documentation standards, while fostering strong collaboration with R&D and cross-functional teams to deliver exceptional customer value and operational excellence.

Essential Duties & Responsibilities

1. Serviceability Engineering

• Define and implement serviceability requirements in partnership with R&D, ensuring alignment with product development objectives.

• Lead problem management and continuous product improvement through structured change requests and proactive issue resolution.

• Guarantee diagnosability, repairability, updateability, and usability across all products and solutions.

2. New Product Launch & Service Readiness

• Direct the development and execution of field service strategies for new product introductions.

• Oversee comprehensive service lifecycle planning, including definition, creation, monitoring, and problem management processes.

• Ensure the accuracy and accessibility of technical documentation and knowledge bases for all service offerings.

3. Lifecycle Management & Product Updates

• Drive lifecycle planning and monitoring for service offerings, including updates and upgrades, supported by efficient IT tools and infrastructure.

• Define and maintain standards for field-replaceable service parts to optimize operational efficiency.

• Lead update management processes, including preparation of instructions, implementation oversight, and KPI ownership.

4. Collaboration

• Represent Service Engineering on business unit leadership teams and in cross-functional forums, influencing strategic decisions.

• Champion an agile, collaborative working model and serve as a role model for the Global Customer Services Operating Model.

5. People Leadership

• Provide leadership to a global organization, fostering a culture of accountability, collaboration, and high performance aligned with the GCS strategy.

• Engage, inspire, and develop diverse leaders and teams through clear communication, coaching, and succession planning to build organizational capability and resilience.

• Champion employee engagement initiatives, ensuring alignment with company values and driving a positive, innovative work environment across all regions.

Qualifications

• BA or BS in Business Administration, Marketing, Engineering, Information Technology, or related field, or equivalent additional relevant experience

• Minimum of 12 years of experience in medical device or equivalent.

• Excellent organizational and time management skills, with the ability to prioritize tasks and handle multiple projects simultaneously.

• Exceptional communication and interpersonal skills, both written and verbal.

• Ability to collaborate effectively with diverse teams, build trust, and influence others.

• Proficiency in Microsoft Office Suite and other relevant software applications.

• Travel may be required as part of this role.

• Lean Six Sigma experience, or similar CI improvement methodologies preferred

• Expertise in serviceability engineering (diagnosability, repairability, updateability)

• Lifecycle planning and cost optimization

• Technical documentation and knowledge management

• Advanced problem management and solution development

• Innovation in service design and delivery

• Intercultural awareness and effective communication

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers 

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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