Link Care Coordinator
Remote, Multiple Locations
Job Description Summary
The Care Coordinator will be responsible developing a long-term relationship with our patients to effectively enroll them in the Link program or refer them to a participating provider. This role will serve as a communication liaison for the Territory Manager, Physician Office and Patient. The expectation is that they will be accountable for ensuring the patient’s enrollment is successful and all the supporting documentation is completed in a timely manner to allow the patient to receive supplies.Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Job Overview
At BD, we are the makers of possible, advancing the world of health through our innovative medical technology solutions. We are seeking a dedicated Link Care Coordinator to join our team and contribute to our mission of improving lives. In this role, you will play a vital part in providing exceptional customer service and support to our patients and healthcare professionals.
Requirements
Articulate the features and benefits of our Home Care product line for Urology, as well as ancillary urology product lines.
Complete initial intake and follow-up calls with patients, identifying and resolving concerns within the process or product.
Coordinate communication and documentation with patients, Territory Managers, and Physician offices.
Maintain departmental call volume requirements, including inbound and outbound calls.
Uphold BD Home Care's philosophy of professional excellence, teamwork, and integrity.
Education
High School Diploma or equivalent; one to two years of related experience and/or training; or an equivalent combination of education and experience.
Proficiency in Microsoft Office Applications, Access, or other database software.
Ability to learn and utilize call center telecommunications software.
Certifications
Knowledge of medical supply publications, technical procedures, and training tools.
Ability to effectively communicate, both verbally and in writing, with customers and colleagues.
Compensation
BD offers a competitive compensation package, including a comprehensive benefits program and opportunities for professional growth and development. We value diversity and are committed to creating an inclusive environment where all individuals can thrive.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
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Required Skills
Optional Skills
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Primary Work Location
USA FL - Stuart Airport RoadAdditional Locations
USA CA - San Diego (BDB)Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$24.70 - $38.10 USD HourlyAs pessoas aqui são incríveis, e sua paixão pelo que fazem transparece em tudo o que fazem.
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Your career at BD
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About BD
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics, and the delivery of care.
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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ