Job Description Summary

Job Description

Main Responsibilities

• Provide on-site customer training including hands on skill set for APM products accordance with relevant instruction for use, guideline and training materials
• Organize and execute training programs for healthcare professionals
• Deliver product value and solution based on product functionality to users
• Update clinical knowledge to customer by delivering literatures  
• Prepares and presents seminars, webinars to a wide array of audience
• Interpret and understand customer requirements, and how they relate to product functionality and performance
• Provides periodic reports to management including activity in the field, customer complaints, trend analyses, and suggestions for improvement.
• Resolves and/or escalates customer issues & complaints
• Accompany BD Sales and BD distributor to provide applications assistance

Job Requirement

• 3+ years' experience in tertiary hospitals
• Bachelor's degree in science or healthcare related field
• Excellent communication and interpersonal skills with internal and external stakeholders
• Basic English skill required

Required Skills

Optional Skills

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Primary Work Location

Additional Locations

Work Shift