Job Description Summary

We are looking for a Technical Service Sales Representative in Nordics.
This role sits within BD Technical service unit and will report into the Services Sales Team Lead North.
The core responsibilities for this role will be to convert, renew, sell & upsell service contracts from existing and prospective customers through a customer centric approach and assist them in selecting those best suited to their needs. You must be dedicated to spending time on the phone with (prospective) customers. You will be expected four times per week in our office located close to Karolinska Solna campus in Stockholm.

Job Description

Main responsibilities will include:

• Manage service sales call flow as first point of contact for internal & external customers (phone & e-mails) 
• Identify, qualify, and close service sales and perform contract opportunity management according to the processes, systems and tools in place. 
• Negotiate customer proposals by phone and emails
• Provide existing customers revised agreements as required (upsell) and renew accounts according to agreements on an annual basis 
• Prepare and send service contract material to customer: offer letter, agreement terms & conditions, quotation, tender documents, RFP, RFQ, etc. 
• Collect purchase orders from customer and timely invoice service contracts according to our forecasting planning in order to meet our financial goals 
• Create and maintain service contract records and data quality in Service Max system, SFDC & LOTS as required 
• Manage the financial sales goals and performance at countries/territory level 
• Establish long-term, ongoing relationships with customers, increase presence at key accounts 
• Close collaboration with regional Sales Manager, Sales Representative, Marketing teams, Technical Service leaders

About you:

• Strong listening and communication skills
• Sales experience in a commercial environment and/or healthcare industry is a plus 
• Excellent verbal and written communications skills
• Ability to work both independently and within a team environment 
• Fluent in Swedish and English
• Knowledge of MS Office products including Word, Excel & Outlook, knowledge of Salesforce, SMAX is an advantage

Required Skills

Optional Skills

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Primary Work Location

SWE Stockholm - Marieviksgatan

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

kr497,900.00 - kr759,275.00 SEK Annual