Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The LINK Program Supervisor Role is an opportunity to supervise and contribute to the day-to-day operations and strategic initiatives promoted toward improved customer service within the LINK/Bardcare division.  The role offers exposure to a variety of internal and external customers utilizing customer service methodologies, while leveraging your subject matter expertise in the DME marketplace – specifically as it relates to LINK, customer service, workflow optimization, document management and proper protocols for successful billing and client management.

Responsibilities:

• Oversees a diverse team including Workflow Coordinators, Team Coaches, Care Coordinators, Document Coordinators, Routers, and Sales Team members, ensuring all business functions related to LINK are properly executed and day-to-day operations run smoothly.

• Leads daily operations calls, creates staffing schedules aligned with corporate objectives, monitors staff performance metrics (attendance, compliance, production), and addresses non-standard situations by integrating business and functional priorities.

• Creates and presents 90-day and annual performance reviews, participates actively in recruitment and selection processes, and ensures productivity standards remain optimal across district pods.

• Partners directly with Field Sales District Managers to meet their needs, handles management-level customer reviews, ensures priority customer processing, and maintains effective communication among team members.

• Reviews and approves time and attendance requests, supports special projects aligned to business needs, serves as backup for other LINK program leadership, and performs additional duties as assigned to maintain program effectiveness.

Minimum Required Qualifications:

• Associates Degree, military experience, or similar work experience

Preferred Qualifications:

• Consistent application of knowledge in a specialized area (LINK, RCM, Doc Management). Serves as a SME individual contributor.

• 3-5 years of work experience

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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