Job Description Summary

Executing administrative tasks that support the technical service organization by effectively using company systems and processes. The core purpose of this role is to ensure accurate and efficient completion of daily administrative activities to enhance field service operations, drive service sales revenue, and deliver exceptional customer experience.

Job Description

Responsibilities:

Service Sales Responsibilities

• Prepare time & material (T&M) quotations for non-contract customers with input from the Service Operations team.
• Collect purchase orders and invoice service contracts according to forecast plans to meet financial goals.
• Invoice service sales in LOTS (T&M and service contracts) and follow up on account credit/debit.
• Manage monthly service revenue reconciliation and accruals.
• Maintain service contract records and data quality in ServiceMax, SFDC, LOTS, and SAP (future).

Service Operations Support

• Provide administrative support to the technical service organization and field operations in the assigned territory.
• Monitor execution of service jobs by tracking and processing Cases and Work Orders to ensure timely financial and inventory updates (e.g., spare parts consumption, entitlement registration, case closure compliance).
• Monitor dispute management
• Create and maintain accurate customer, instrument, and service contract master data in ServiceMax, LOTS, and SAP (future).
• Communicate effectively and deliver exceptional customer service to internal and external stakeholders.
• Coordinate logistics for engineer tool calibration and ensure accurate system tracking and compliance.
• Support country/car inventory checks, counts, and local stock management.
• Assist in planning and dispatching engineers according to service contract terms in the assigned region.
• Maintain price book, service agreement templates (T&C) and service marketing material
• Stay up-to date with legislative changes and coordinate with the legal department as needed
• Communicate with and provide exceptional Customer Service to internal & external customers through all communication methods

Requirements:

• Min bachelor’s degree in science, business or equal by experience
• Demonstrates the ability to develop or to adapt his/her solution selling skills
• Strong written and verbal communication, presentation and listening skills
• Result driven & action oriented
• Exhibit good organization skills
• Language skills in line with regional responsibility + English (mandatory requirement), German is a plus
• Proficiency in using Microsoft Office applications and other systems such as LOTS/SAP, ServiceMax & SFDC
• Particularly experience in direct medical device selling or contract selling, as well as experience within a Technical Service organization will be considered a strong plus.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

BD is proud to be certified as a Top Employer 2025 in Poland, reflecting our commitment to creating an exceptional working environment.

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

POL Warsaw - ul. Osmanska

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

zł77,600.00 - zł118,325.00 PLN Annual