Job Description Summary

Field Service Engineer 2
The Field Service Engineer 2 for BD Pyxis Dispensing Devices is accountable for independently providing efficient and effective field service support to all BD dispensing customers within a given territory in a timely manner, including, but not limited to service and repair, preventative maintenance, calibration, installations, and limited cross-functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system. Learn more at:
https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medication-and-supply-management-technologies

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must. Additionally, the Field Service Engineer is responsible for collaborating with cross-functional teams within our Global Customer Support organization to understand and be sensitive to our customer and business needs from end to end.

With more than a century of experience and our global reach, BD leads in patient and healthcare worker safety and the technologies that enable medical research and clinical laboratories.

Position Overview

This is a remote field-based position requiring daily travel to customer locations within an assigned territory. The ideal candidate will provide technical support for BD Pyxis automated dispensing systems in healthcare facilities, maintaining and servicing both hardware and software components.

Location Requirements

• Candidates should reside within a 30-mile radius of the position's base location - Lubbock, TX
• Company vehicle provided
• 5% overnight travel may be required

Core Responsibilities

• Provide on-site and remote technical support for BD Pyxis automated dispensing systems
• Diagnose, service, and resolve hardware and software issues
• Implement preventive maintenance programs
• Perform installations, repairs, calibrations, and provide sales support
• Maintain accurate documentation of service activities and inventory
• Participate in ongoing training and professional development
• Manage company assets (vehicle, tools, inventory) responsibly

Required Qualifications

• 24x7 on-call experience in a customer-facing/field service environment
• Strong mechanical, computer, verbal, written, and time management skills
• Experience with computer electronics, Windows OS, and networking
• CompTIA A+ Certification
• Medical device or electromechanical device service/repair experience
• Customer Support Certification
• Valid driver's license meeting BD's auto safety standards
• Ability to work independently with minimal supervision

Preferred Qualifications

• Associate Degree in Healthcare Technology or 3-5 years of combined Hardware/Software/IT experience
• Experience as a hospital pharmacy technician or in a hospital Bio-Med environment
• Prior customer support center experience or training
• Military Bio-Med experience
• Automated Teller Machine (ATM) service experience

Physical Requirements

• Ability to lift 70 lb. objects from floor to chest level
• Proficiency with powered tools (drills, screwdrivers) and manual tools
• Ability to sit, kneel, squat, bend, and stand repeatedly during 8-10 hour shifts
• Capability to push and pull heavy objects on casters
• Perform fine motor tasks while reaching for extended periods
• Carry a 40 lb. pack on back or shoulder for up to 1 hour
• Drive for up to 6 hours, including in adverse weather conditions
• Climb portable ladders and step stools
• Pass respirator fit test and medical evaluation (may be required for certain service tasks)

This position requires a blend of technical expertise, customer service skills, and physical capabilities to effectively support healthcare facilities with their BD Pyxis automated dispensing systems.

Upon hire, must provide proof of and maintain current immunizations and obtain additional immunizations appropriate for the facility which enables access to customer sites in order to perform essential job functions. Proofs must include: Hepatitis B, Influenza (current year), MMR (mumps, measles, rubella), Varicella (chicken pox) Annual TB/PPD (skin test), Tetanus/Diphtheria/Pertussis, COVID-19.

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At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA TX - Austin

Additional Locations

Work Shift