Freight Audit & Freight Claims Process Officer (fixed-term)
In Office, Wroclaw, Lower, Silesia
Job Description Summary
The Freight Audit & Freight Claims Process Officer plays a key role in managing and optimizing the processes related to freight claims and freight audit. This includes the accurate registration, handling, and tracking of claims for product damage or loss caused by carriers, as well as overseeing the outsourced freight audit function. The role serves as the primary liaison between external audit partners, carriers, and internal stakeholders to ensure smooth operations and timely issue resolution.Job Description
We are the makers of possible!
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Key Responsibilities:
1. Freight Claims Management
Identify potential outbound claims based on predefined criteria.
Act as the main point of contact for all freight claim inquiries and follow-ups with carriers.
Monitor weekly data flows and flag discrepancies.
Prepare and distribute monthly reports on claim status and backlog.
2. Freight Audit Oversight
Resolve transactional, financial, and technical issues related to freight audits.
Manage invoice exceptions and ensure correct coding for processing.
Escalate unresolved issues to senior management as needed.
Coordinate with carriers’ invoicing departments to ensure compliance and accuracy.
Present audit performance and insights to management.
Support onboarding of new carriers and ensure proper system integration.
Maintain and update relevant dashboards and reporting tools.
3. Performance & Compliance
Ensure adherence to Service Level Agreements (SLAs) and internal process standards.
Utilize systems effectively to meet departmental KPIs and goals.
4. Administrative Support
Accurately record, update, and track all freight claims in internal systems.
Distribute relevant documentation and reports to stakeholders.
Support the manager with administrative tasks, including monthly and quarterly reporting.
Ensure timely resolution of all transactional and financial issues.
Qualifications & Experience:
Proven experience in logistics, supply chain, or a related field.
Background in a large, multicultural organization is preferred.
Experience with freight claims and audit processes is advantageous.
Strong cross-functional collaboration skills across departments and regions.
Skills & Competencies:
Strong stakeholder management and communication skills.
Proactive, self-motivated, and able to work independently.
Highly organized with a structured approach to tasks.
Proficient in digital tools and enthusiastic about technology and process digitization.
Work Environment:
Standard office setting.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
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Primary Work Location
POL Wroclaw - LegnickaAdditional Locations
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Employer Brand Manager NA & LATAMs
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