Job Description Summary

Job Description

About BD

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.  The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Job Description

• Identify and review dashboards, alerts and alarms

• Applying fix to the alerts and alarms.

• Supports cross medical product solutions (9 Different Product Type)

• Builds effective working relationships across functions and locations

• Maintains a strong focus on delivering high quality work; holds self to high quality standards

• Demonstrates adaptability for working in diverse environments; managemultiple tasks at a time and able to prioritize; work independently

• Follows procedures and processes in an FDA regulated environment

• Communicates effectively with customers; builds rapport and listens toneeds and takes action to meet customer needs

• Seeks out initiatives and projects that will broaden experiences / skillset and support critical organization capabilities

• Demonstrates effective use of phone and/or email for communicationchannel

• Work in shifts in a 24/7 support team.

Preferred Requirements

• Minimum of 2-years in a technical support environment with directcustomer service support. (in IT or Healthcare fields)

• Able to multi-task in a fast paced environment  with many forms of communication including Instant Messenger, email, and phones

• Excellent documentation skills including detailed case notes while on the phone with a customer

• Skills, abilities, and an In-depth knowledge of general computer termsand navigation skills.

• Analytical and problem solving skills to handle windows operatingsystems.

• Ability to communicate technical solutions/recommendations to a non-technical audience

• Write SQL Queries (Select, Join (Left/Right), Update, Insert)

• SQL Server 2008+ Administration

• Windows Server (2008+) and Desktop Administration (Win7+)

• Networking topology, terminology, commands

• IIS and Web Application Administration

• Group Policies Terminology and Administration

• Active Directory Administration

• VMWare Terminology and Administration

• Installing peripherals (Scanners, Printers...)

• Application (non-Pyxis) Installation and Troubleshooting

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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