Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a makerof possible with us.

The Director of US Service Sales & Strategic Accounts for US BDB is responsible for owning the full scope of the $130M US Service business. This includes strategic direction, execution, and operational oversight across all service sales functions—from key accounts to inside sales and back-office operations.
This role is accountable for developing and driving commercial strategies, handling high-value customer relationships, and ensuring operational excellence across the service sales organization. The Director will personally be responsible for the top 5 service accounts and lead the process for running all Service Key Accounts, while also being responsible for Inside Service Sales Partners (non-key accounts), contract administration, and back-office support teams.

Key Success Factors

• Achieve and exceed annual service revenue targets and KPIs, including contract attach rates, renewal performance, and customer satisfaction.

• Develop and implement strategic commercial plans (annual and 3-year ASR) for the full service portfolio.

• Personally run the top 5 service accounts, ensuring strategic alignment and growth.

• Lead the process and strategy for all Service Key Account management.

• Ensure operational efficiency and excellence across Inside Service Sales, contract administration, and back-office teams.

• Align Sales Processes, Funnel, and Forecast to the BD Way of Selling model and terminology

• Communicate within the sales function and leadership for alignment across the product portfolio and overall key account strategies in place

• Coach and Drive negotiation practices and pricing options aligned with key account strategies and overall product portfolio offerings to Win as One BDB

• Channel Management experience getting results through indirect sales organization

• Drive readiness and successful launch of new service products and programs.

Responsibilities

• Define and drive the vision and strategy for the US BDB Service business, ensuring alignment with broader commercial goals.

• Lead development and execution of commercial plans, pricing strategies, and customer engagement models.

• Personally own and handle the top 5 service accounts, acting as a strategic partner to these customers.

• Lead all aspects of the Service Key Account management process, ensuring consistent engagement and growth strategies.

• Lead and mentor teams across:

  • Key Service Account Sales

  • Inside Service Sales Partner (non-key accounts)

  • Contract Renewal & Administration

  • Back-office operations supporting service sales

• Serve as the escalation point for service-related commercial issues and customer concerns.

• Collaborate cross-functionally to ensure consistent messaging, value delivery, and customer experience.

• Monitor market trends and competitive dynamics to inform strategy and innovation.

• Communicate and Collaborate as a member of the U.S. Region Sales Leadership team

Required Education & Experience

• Bachelor’s degree.

• 10+ years of experience in service sales, strategic account management, or commercial operations.

• Minimum of 3 years sales leadership experience

Preferred Education & Experience

• MBA, Master’s, or advanced technical degree.

• Experience in med-tech service sales and managing large-scale commercial operations.

• Experience with capital equipment sales and instrument life cycle management

• Knowledge of the flow cytometry industry and its service ecosystem.

• Strong financial and business acumen.

• Familiarity with SAP, ServiceMax, Salesforce, or similar platforms.

Skills & Competencies

• Strategic Leadership: Ability to define and drive long-term vision and growth.

• Customer-Centric Mindset: Builds strong relationships and delivers tailored solutions.

• Operational Excellence: Manages complex teams and processes with precision.

• Analytical Thinking: Uses data and insights to guide decisions.

• Communication & Influence: Engages stakeholders across all levels with clarity and impact.

• Collaboration: Ability to communicate and drive results via a cross functional team matrix

• Financial Acumen: Ability to deliver financial insights and synthesize multiple data sources to respond with agility to changing market demands and requirements

• Execution Focus: Drives results through action-oriented leadership.

• Strong Negotiation Skills: Navigates complex commercial discussions to achieve win-win outcomes.

Physical Requirements

Domestic travel ~25%.

Prolonged computer use.

Click on Apply if this sounds like you!

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under “Our Commitment to You”. Salary ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary offered to a successful candidate is based on experience, education, skills, and actual work location. Salary ranges may vary for Field-based and Remote roles. 169,700.00 - 305,700.00 USD - Annual Range includes Base + Incentive

Candidates whose job duties will be physically performed within unincorporated Los Angeles County limits: All qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. BD abides by any and all laws or regulations that impose restrictions or prohibitions for hiring applicants with criminal histories for posted positions.

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