Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.

The BD Professional Services Department is responsible for managing, planning, and coordinating the implementation of BD Medication Management Solutions. Project teams are assigned based on regional or national structures and consist of internal and external cross-functional members who collaborate to ensure successful, on-time implementations.

Core responsibilities include project governance, solution implementation, workflow assessment, system design, configuration and validation, integration engineering, and customer relationship management. The department also manages backend business functions such as revenue forecasting and recognition, equipment logistics (ordering, confirmations, and returns), implementation methodologies, and compliance with quality system requirements.

The Analyst, Solution Deployment (ASD) – Dispensing is a key member of the cross-functional project team responsible for implementing BD’s Medication Management Systems Dispensing/Pyxis products. This field-based role involves extensive customer interaction and service, as well as the execution of assigned deliverables from the implementation plan.

Projects may range from installing a single expansion unit to participating in large-scale deployments of over 100 units. The Analyst must communicate effectively, document thoroughly, and demonstrate the ability to overcome project challenges and delays while performing basic device installations. Success is measured by timely Go-Lives and high customer satisfaction.

This field-based position must be in Ontario, with proximity to an airport to support domestic and international travel.

Key Responsibilities

• Represent BD positively and consistently demonstrate BD Values.
• Provide timely updates on project tasks to internal teams and customers.
• Build and maintain strong, long-term customer relationships.
• Participate in customer meetings and conference calls.
• Gather and coordinate information from internal and external stakeholders for successful installations.
• Install and support product hardware and software.
• Deliver customer training on the use and administration of Dispensing products.
• Act as a subject matter expert (SME), providing support, troubleshooting, and guidance.
• Collaborate effectively with colleagues and management to foster a strong team environment.
• Complete internal documentation accurately and on time.
• Manage responsibilities within project and travel budgets.
• Adhere to safety protocols and report product complaints or enhancement requests per BD policy.
• Demonstrate proficiency in BD MMS product features, functionality, and configuration.
• Follow established implementation methodologies and tools.
• Understand and apply basic knowledge of customer workflows.
• Comply with all vendor credentialing requirements.

Education and Experience

• Bachelor’s or Technical Degree required.
• Minimum 2 years of experience in a technical role within the healthcare industry, supporting software implementation and training.
• Valid Canadian driver’s license with a clean driving record for at least 3 years; must meet BD’s auto safety standards.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, OneNote, Outlook).
• This position requires the ability to push, pull, stoop, bend, and lift a minimum of 75 lbs.
• Ability to travel up to 80% across Canada, with trainings in the US. Position requires flexible working hours, including some nights and weekends occasionally.

Knowledge and Skills

• Excellent presentation and communication skills for diverse audiences.
• Strong interpersonal, written, and verbal communication skills.
• Customer-focused mindset with strong business acumen.
• Proven problem-solving, critical thinking, and analytical abilities.
• Detail-oriented with strong documentation and organizational skills.
• Ability to thrive in a fast-paced, dynamic environment.
• Flexible and capable of managing competing priorities.

Preferred qualifications

• Exposure to clinical software applications is strongly preferred.
• Fluency in English is required; French bilingualism is an asset.
• Flexibility to work evenings and weekends as needed.
• Preferred experience in technical support, field service, and installation of dispensing or pharmacy automation systems.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

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Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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