Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

This position has a three-year duration, with an anticipated end date of Sept 30, 2028. If at the end of that period you have not been offered or have not accepted another position within BD, your employment will conclude at that time, and you will be eligible for severance per Company policy or plan. 

The BD family is seeking responsible and committed people to join our team of professional Field Service resources for the remediation support of the BD Medication Management solutions (MMS) automated dispensing segment.  The BD Pyxis brand combines proven technology with actionable intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.  Learn more at:  https://www.bd.com/en-us/offerings/capabilities/medication-and-supply-management/medicationand-supply-management-technologies

Our goal is to deliver an excellent service experience so interpersonal, written, and verbal communication skills are a must.  Additionally, the Field Service resource is responsible for collaborating with cross-functional teams to understand and be sensitive to our customer and business needs from end to end.

The Field Service resource is a remote field-based position with frequent travel to our customer locations.  Ideal candidates will reside within an hour of a major airport.  Valid driver’s license is required.

Responsibilities:

• Provide remote and on-site technical support for BD Pyxis automated dispensing systems located within hospitals and other healthcare facilities within the region and in accordance with our customer support agreements to include DHA/DoD facilities.

• Perform remediation, configuration, and updates for medical devices, software, and networking systems.

• Conduct routine checks to verify proper functionality after setup.

• Troubleshoot device and network issues, resolving technical problems independently or escalating complex cases.

• Provide customer-focused technical support in a professional, responsive, and resourceful manner.

• Provide accurate and timely documentation that details field activity, expenses, time distribution and other information as required

• Maintain compliance with hospital vendor credentialing requirements.

• Follow calibration protocols for servicing equipment.

• Maintain company assets (car, tools, and inventories) securely and in working order

• Possess and maintain a solid understanding of corporate and service department procedures and policies, including customer complaint handling and Medical Device Reporting.

• Able to work independently and in a team environment, and engage/call out to team leadership for sophisticated solving and resolution of issues as needed.  

Minimum Qualifications:

• High School diploma

• Ability to travel extensively for field-based service assignments.

• 1+ year of technical experience required.

• Prior military experience in electronics or IT roles are encouraged to apply.

• Strong troubleshooting abilities in electronics, mechanics, and electromechanical systems.

• Valid driver’s license and reliable transportation required.

• Must live within one hour of a major airport for travel efficiency.
  

Preferred:

• Associate degree in biomedical, IT, electronics, or a related field preferred.

• Prior experience in government or VA/DoD healthcare systems strongly preferred.

• Experience in IT support, electronics, biomedical engineering, or pharmacy technology is a plus.

• Familiarity with automation equipment in healthcare settings preferred.

Job Requirements:

• Ability to lift up to 70 lbs and perform physical tasks such as pushing, pulling, bending, and standing for extended periods.

• Must maintain personal parts inventory, sourcing from approved vendors.

• Open availability Monday–Friday; work occurs ~30 hours per week, plus travel time.

• Position requires some nights and weekends based on customer needs.

• Travel is regional, national, and local, with work scheduled primarily during weekdays.

• Duties may require compliance with hospital vaccine and credentialing requirements.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

.

Primary Work Location

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information