Job Description Summary

This position is Technician for Field Assurance (FA) that will be responsible for maintaining the day-to-day activities in the Field Assurance (Complaint Handling) Lab. The associate will be responsible for contributing to the completion of complaint returned sample analysis in a timely manner.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary
The Field Assurance Technician at BD plays a critical role in ensuring the quality and safety of our medical devices by providing technical support, conducting product investigations, and maintaining a high level of customer satisfaction in the field.

Job Responsibilities

• Perform on-site investigations of product complaints, malfunctions, and adverse events, including data collection, root cause analysis, and documentation.

• Provide technical assistance and training to customers, sales representatives, and other field personnel regarding product usage, troubleshooting, and best practices.

• Collect and analyze field performance data to identify trends, potential issues, and areas for product improvement.

• Collaborate with engineering, quality, and regulatory teams to communicate field findings, support product design changes, and ensure compliance with relevant regulations.

• Generate comprehensive and accurate reports detailing investigation findings, corrective actions, and recommendations.

• Manage and track product returns, ensuring proper handling, decontamination, and timely resolution.

• Maintain a strong understanding of BD products, their applications, and competitive offerings.

• Adhere to all company policies, procedures, and ethical guidelines.

• Travel extensively to customer sites, hospitals, and clinics as required.

Job Qualifications

• Associate's degree in a technical field (e.g., Biomedical Engineering Technology, Electronics, Mechanical Engineering) or equivalent practical experience.

• Minimum of 2-4 years of experience in a field service, technical support, or quality assurance role within the medical device industry.

• Strong analytical and problem-solving skills with a meticulous attention to detail.

• Excellent communication, interpersonal, and customer service skills.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Proficiency in using technical tools and diagnostic equipment.

• Familiarity with medical device regulations (e.g., FDA, ISO 13485) is highly desirable.

• Valid driver's license and ability to travel frequently.

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Primary Work Location

USA AZ - Tempe Headquarters

Additional Locations

Work Shift