Job Description Summary

Medication safety & automation represents a strategic growth area for BD. The Product Specialist will be responsible to manage mainly 2nd and 3rd tier application support for our divers BD software and hardware product portfolio for hospital and pharmacy environments all over Europe.

The person will work closely with the implementation teams, R&D and Quality to ensure utmost customer satisfaction.

Wir bieten Flexibilität! Diese Position kann je nach Bedarf und individueller Absprache sowohl in Vollzeit als auch in Teilzeit besetzt werden.

Job Description

We are the makers of possible!

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!

Key Responsibilities

• 2nd and 3rd tier Application Support for our diverse Software and Hardware hospital and pharmacy product portfolio (Telephone/E-mail)
• Software application trainings for customers remote and onsite within all regions in scope
• Close collaboration cross-functional and cross-regional with project management, integration teams, implementation teams, R&D, Quality
• Problem assessment and resolution
• Bug analysis and documentation
• Supporting during onboarding processes of new team members
• Following medical device process requirement
• Documentation and administrative tasks

About You

• High customer and service orientation
• Strong communication and de-escalation skills
• Solution orientation and analytical skills
• Creative and proactive mindset paired with team spirit
• Solid IT and technical understanding
• Ability to analyze and understand complex software application – workflow – hardware and integration requests
• Stress resistant and resilient
• Ability to travel up to 25% with Europe
• Fluent German and English, additional language Polish required

Desirable:

• Pharmaceutical and/ or technical background
• Experience within hospital environments
• Experience with medical devices
• Additional languages

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

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Primary Work Location

AUT Vienna - Handelskai

Additional Locations

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