Job Description Summary

The Field Assurance Analyst Returns Specialist will be responsible for the execution of product complaint sample return evaluation and investigation activities. Ensuring complaint handling tasks are completed as required and are compliant with internal procedures and applicable external, industry regulations/standards. The Field Assurance Analyst Returns Specialist will be responsible for overseeing the day-to-day functions within the FA Returns Lab.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Responsibilities:

• Documenting complaint product sample receipt date. 

• Decontamination of returned product samples.

• Coordinate product transfers to and from external manufacturing sites.

• Evaluate and investigate product sample returns to assist in determining the most probable root cause of the complaint and document accurate investigation findings in the complaint handling system.

• Maintain the Field Assurance Lab. Ensure Lab is clean and in good order. Items are properly labeled as potential biohazard material as received and adhered to all required safety protocols.  

• Support lab biohazard waste disposal in conjunction with BD facilities leaders.

• Identify and escalate quality issues and identify changes in (MDR/MDV) reportability based on sample return condition.

• Support internal and external audits as needed.

• Complete mandatory training by established due dates and always maintain training compliance.

• Comply with BD Procedures to ensure regulatory compliance.

Education and Experience

• Associates degree required. BS/BA preferred.

• 1-3 years of experience in complaint handling, quality control, manufacturing or related function in the medical device, pharmaceutical, biotech or equivalent industry.

Knowledge and Skills

• Sound written and verbal communication skills, required.

• Proficiency in common computer applications such as Microsoft Office (Teams, Excel, Word and Outlook).

• Familiarity with medical device industry and regulatory requirements, preferred.

Physical Demands

• Handling of returned packages.

Work Environment

• Field Assurance Lab: Contains regulated medical waste, and potentially contaminated product complaint samples. Requires wearing PPE and performing lab maintenance activities including decontamination of surfaces.

Training Requirements

• Job Code training matrix is as follows: 290001 See SUR-JA-0017A or Local Training Support personnel for assistance.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA RI - Warwick

Additional Locations

Work Shift

US BD 1st Shift 8am-430pm (United States of America)