Job Description Summary

This position will be responsible for product quality, process, and control to ensure that the resulting work complies with all regulatory requirements, as well as facility, divisional, and corporate objectives within the Service organization.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary: 

BD is looking for motivated candidates to join our team as we continue to grow! We are seeking an experienced individual who will be responsible for all aspects of quality control in our Global Service department.   The successful candidate will have experience working in service operations and understands the importance of meeting customer specifications and requirements. They must also possess excellent communication skills to effectively collaborate across various departments such as Production, Engineering, Shipping/Receiving, Warehouse, and Purchasing.  The ideal candidate will have a positive attitude and a strong work ethic.  

Responsibilities: 

• Perform inspections and functional testing on returned product, make accept / reject decisions, and create quality records by following written procedures.

• Accurately document the results of return product inspections and testing

• Inspect completed Service History Record (SHR) for accuracy and completeness and perform product final release reviews (as required)

• Identify and record documentation quality issues in GDP database used to track, monitor, and report documentation errors and participate in biweekly GDP Error Review Meeting

• Support and manage complaint investigations as necessary and review product history records related to customer complaint.

• Work with divisional Field Assurance to resolve quality issues with work orders.

• Provide support for:

  • Pre-review of quality document changes i.e., change management. 

  • Qualification testing IQ, OQ, PQ for on-going product transfers (as required)

  • Corporate, FDA, ISO, and Internal Audits (as required)

  • ServiceMax User Acceptance Test

Qualifications: 

• High School Diploma or GED required. Technical degree or professional certification preferred

• At least one year experience performing electro-mechanical inspections in an FDA or ISO regulated environment.

• Basic familiarity with FDA QSR and/or ISO 9000/ISO 13485 Quality System Requirements

• Basic familiarity with ServicMax and TrackWise

• Demonstrated strong attention to detail and “do it right the first time” attitude.

• Ability to read and interpret operational procedures and specifications

• Basic familiarity with MS Office Products (Word, Excel, Outlook)

• Ability to utilize a computer to enter data, prepare reports and conduct ERP transactions

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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Required Skills

Optional Skills

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Primary Work Location

USA PA - Zelienople

Additional Locations

Work Shift

NA (United States of America)