Senior Director, HR Service Delivery
In-Office, Franklin, Lakes, New, Jersey
Job Description Summary
Job Description
We are the makers of possible !
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
This role will influence across the organization and drive strategic thinking across clients and initiatives from concept to planning to execution. The successful candidate will be self-driven, highly engaged in the business, and a trusted coach and advisor who believes that delivery excellence is essential and seeks to elevate the performance of those they collaborate with across the enterprise.
Responsibilities:
- Leads theGlobal Business Services (GBS) Hire to Retire (H2R) team for BDwhich iscomprisedof approximately35full timeheadcountand responsibility for managing the outcomes of our execution partner. Develops, implements,directsand manages hire-to-retire HR services within a complex, matrixed organization.
Accountable for leading the effective management of tier 1 customer support, data operations in Workday and various other HR systems, and HR COE operational support including benefits administration, talent management, talent acquisition,compensationand global mobility.
Responsible for the delivery of payroll and timekeeping operations and administration via an outsourced arrangement with ADP (GlobalViewandeTime).
Serves as part ofthe GBS leadership team andGlobalPeopleOperations &Talent Acquisitionleadership team collaborating and partnering with other HR functional leaders to continuously refine and improve the HR service delivery model.
Tracks and analyzes HR Service Delivery performance metrics to ensure continuous improvementand proactivelymonitorsand analyzes trends to prevent performance issues.
Develops regional Service Level Agreements (SLAs), aligned with Global SLAs(benchmarked externally), that meet the needs of those served and ensures plans are in place to drive day-to-day activities to achieve/exceedagreed-upon SLAs.
Reviews historical information andidentifiestrends todetermineachievement of SLAs while providing continuous improvement to the processesand leverages enabling technology to enable the team to focus on the highest value work.
Recruitsandretainsa team of highly competent, diverse leaders and associates with customer-centric orientation,BD Excellenceexpertise, a growth mindsetand potential to grow beyond current position. Develops associates’ business acumenandfunctionalknowledgewithin HR and GBS
Demonstrates interpersonal awareness and cross-cultural competence, links team to organization, encourages excellence,leads through influence,leverages andvaluesdiversity, and fosters collaboration.
Partners with HR Business Partners, COEs and other key stakeholders to ensure escalated issue resolution ina timelyand effective manner
Serves as HR Service Delivery liaison with HR business partners and COE communities
Manages Associate Service CenterTechnologies, e-time, SNOW (HRONE)
Exchanges information and understands impacts to other functions, outside of HR, to better informGBSprocess and tracking systems
Drives change management, processmanagement,riskmanagementand technology infusionto assure the success and adoption of the HR Service Delivery operating model
Competencies
Business Acumen: Has a strong understanding of the business. Examines internal and external benchmarks,identifiesopportunities forimprovementand drives BD Excellence practicesto ensure the organization is prepared for the future. Articulates current andmedium termstrategicobjectivesand priorities for HR services and how they support the overall business strategy
Organization Development: Plays a critical role in the local execution of global / functional design initiatives and leads initiatives at the site level
Building / Developing Teams: Forms and leads diverse teams of multi-skilled individuals and promotes cooperative working relationships. Sets a positive example for partnership.Coachesleaders to build effective team dynamics. Supports sharing of information,knowledgeandexpertise
Leading and Managing Change: Mobilizes others and leads change at aglobal scale
HR Analytics: Understands and assimilates complex data, leverages AI and Analyticsto drive insights for decision makingand outcomes basedon business contexttoenabledstrategy development.
HR Advocacy: Supports teams in driving the leadership standard behaviors and BD cultural pillars.Seeks out diverse views and perspectives, is constructively candid and actively encourages others to embrace constructivechallenge.
Able to deal with ambiguity and navigate in a matrix organization (both influencer and networker) with both a global and company mindset
Resilient with a strong bias for action,executionand outcomes
Additional Job Description
Qualifications:
EDUCATION: BS/BA degree in Business Administration, HR Management or related fieldrequired. Advanced degree (Masters) in Human Resources or Business, or equivalent general business experience highly desirable.
LICENSES OR CERTIFICATIONS:
Desired:
Six Sigma or Lean Management Certification
Experience:
Minimum of 10 years of HR operations(within a Global Business Servicesmodel, preferred)or HR service delivery leadership experience, with 5+ years at an executive level
Level of responsibility:
Required: Experience leading largeglobal serviceorganizations; experience in process optimization and improvement
Required: Experience managing global service providers
Industry experience:
Required: Experience working in large complexglobalenvironments
Desired: Experience with Workday
Desired: Experience with ADP payroll solutions
Geographic Scope:
Desired: Multiple site experience
OTHER:
Ability to travel (up to 30%)
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. We require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable and learn and improve every day. You will work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
At BD, we are committed to supporting our associates’ well-being, development, and success through a performance-based culture. For this position, BD offers a competitive compensation package along with the following benefits specific to this role:
Annual Bonus
Potential Discretionary LTI Bonus
Health and Well-being Benefits
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Other Well-being Resources
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
Retirement and Financial Well-being
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Life Balance Programs
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Other Life Balance Programs
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Leave Programs
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Required Skills
Optional Skills
.
Primary Work Location
USA NJ - Franklin LakesAdditional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
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Employer Brand Manager NA & LATAMs
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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ