Job Description Summary

Job Description Summary
At BD, we are seeking a highly motivated and experienced Clinical Services Group Manager to lead our efforts in integrating complex clinical practice strategies for sustained improvement of patient care. In this pivotal role, you will create and drive the implementation of customized clinical processes and systems across assigned hospitals and hospital systems, fostering positive adoption and demonstrating improved patient outcomes.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary

The Clinical Services Manager will provide clinical support to assigned customers in order to maximize utilization of the product portfolio across all customer settings. This position provides clinical education on all products, manages clinical training programs for customers, and develops relationships with customers based on their unique needs. The role also includes field-based troubleshooting and problem solving, including installation and maintenance/troubleshooting of instrumentation, in addition to providing input to marketing initiatives and assisting in the development of new products.

Responsibilities

• Develop and lead focused process improvement initiatives to ensure positive system hospital adoption of processes and products, demonstrating improved patient outcomes.

• Function as a knowledgeable source for internal and external customers, applying insights from direct clinician interactions and relationships to offer relevant input in key conversations.

• Partner with leadership to develop design strategies and drive utilization of multiple program initiations and development in large hospital systems.

• Perform research, work closely with data specialists, establish strategies for essential data points, and communicate initial and final findings to relevant individuals.

• Manage and perform other incidental duties as assigned.

• This position requires extensive travel, approximately 80–90% of the time, including extended assignments (up to 90 days) at hospitals across the United States. While we aim to keep assignments regional, candidates must be prepared for frequent overnight travel, schedule changes, and extended time away from home.

Education and Experience

Bachelor's Degree in Healthcare Administration, Nursing, or related field, with 8 years of previous related experience with direct healthcare management of large clinical organizations required. Master's Degree or equivalent 6 years of experience preferred. Experience with quality performance, clinical process design, and/or sophisticated clinical pathways preferred. Experience managing a large clinical staff, acute pediatric experience, and PICU experience preferred.

Additional Skills

• Excellent facilitation, presentation, project management, and MS Office Suite skills.

• Proven expertise in written and verbal communication, interpersonal relationships, consultative abilities, influencing, and relationship management.

• Ability to work well in a multi-cultural environment and matrix organization.

• Ability to relate to physicians, nurses, and senior-level healthcare managers.

• Demonstrated problem-solving and critical thinking skills.

• Extensive knowledge of BD policies, procedures, guidelines, hospital-based systems, and lean processes.

• Extensive understanding of creating, implementing, and managing hospital protocols, quality systems, current clinical research, and governmental policies and regulations.

• Ability to manage confidential information with discretion and strict attention to detail.

• Ability to interact professionally with all organizational levels and manage competing priorities in a fast-paced environment.

• Ability to work in a team environment, including serving as a consultant to management.

• Open to extensive travel (80–90%) and long-term assignments (up to 90 days) at hospitals throughout the U.S.; should be comfortable with regular travel, flexible schedules, and adaptability beyond home region.

• Adhere to all company rules and requirements, including pandemic protocols and Environmental Health & Safety rules.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

.

Primary Work Location

USA CA - Irvine Laguna Canyon

Additional Locations

Work Shift

NA (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$109,700.00 - $180,800.00 USD Annual