Job Description Summary

We are seeking a Workflow Optimization Manager to lead clinical strategy and operations that support customer satisfaction and the optimized use of MMS automation solutions. This is a field-based role requiring strong collaboration, clinical expertise, and experience in healthcare process improvement. You will partner closely with customers, commercial teams, and internal stakeholders to deliver sustainable value and clinical outcomes.

Job Description

Responsabilities

• Conduct process consultation and workflow analysis within hospital medication and supply chain systems, identifying gaps in efficiency, safety, and compliance.

• Redesign workflows and provide recommendations aligned with BD solutions to drive customer improvements in line with industry best practices.

• Deliver clinical consulting and change management support throughout the customer lifecycle, from strategic roadmap design to solution implementation.

• Serve as a key clinical contact for BD’s key accounts, developing deep understanding of stakeholder needs and facilitating strong customer relationships.

• Collaborate cross-functionally with Sales, Marketing, R&D, Implementation, Interface, and Support teams to support business and customer goals.

• Provide insights and feedback on healthcare trends and practice developments that may influence product strategy and customer engagement.

• Support MMS lab management, including setup, refill, and demo preparation during pre-sales and implementation phases.

• Troubleshoot refill processes in the field and train customer teams, ensuring seamless adoption and use of MMS solutions.

Preferred Requirements

• Degree in Pharmacy or equivalent qualification.

• Proven experience in clinical or hospital pharmacy with strong technical understanding of pharmaceutical processes.

• Lean certification or demonstrable experience in process improvement (e.g., Six Sigma, SOPs, workflow optimization).

• Strong interpersonal and customer engagement skills, with confidence interacting at both operational and C-level.

• Fluent in French, with strong proficiency in English (spoken and written).

• Ability to travel within France and Europe as required.

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive—and find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Click on apply if this sounds like you!

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit:https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

FRA Rungis Cedex - Bâtiment Londres

Additional Locations

FRA Grenoble

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

$0.00 - $0.00 USD Annual