Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
The Field Service Engineer will provide customer satisfaction through technical service and advice on applications, operations and installations of specialized equipment, supplies and services.The role will provide support for Jakarta and other West territory area.
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Job Summary
The Field Service Engineer will provide customer satisfaction through technical service and advice on applications, operations and installations of specialized equipment, supplies and services.
The role will provide support for Jakarta and other West territory area, especially Key Account Customers in West Area. The role will be based in Jakarta.
Main Responsibilities
Undertake product repair and installation on client premises.
Provide training and technical advice to clients on instrument use, by telephone or in person.
Investigate difficulties and solve faults arising from operation or utilization, either by telephone or on customer premises, and seek advice from Regional Service Engineer on unresolved fault and problematic instrument.
Rectify problems, suggest solutions or arrange for repairs to be made.
Provide important link between customers and sales/marketing.
Monitor repairs in terms of the organization’s service/warranty cover and make suggestions as to product improvements.
Recommend needs of spare parts, assists with monitoring requirements and keeping proper customer records.
Carry out planned maintenance calls.
Job Requirements
Bachelor Degree of Electro Engineering or Biomedical Engineering Degree with at least 4 years of field experience.
Prior experience in a similar industry (ie: Diagnostic Instruments or Diagnostic Laboratories) is highly preferred
Strong communication and interpersonal skills and able to work with multiple teams across different departments
Team player
The role will be based in Jakarta.
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
IDN Jakarta - Sudirman Square Office TowersAdditional Locations
Work Shift
ID Standard (Indonesia)Success Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.