About BD

Be part of something bigger!

BD is one of the largest global medical device companies in the world and is advancing the world of health by improving medical discovery, diagnostics, and the delivery of care.  The BD MMS Service and Support organization provides technical service and field support to BD’s dispensing customers with a mission that’s focused on knowing there’s a patient at the center of everything we do so our pledge is to deliver exceptional service to our customers.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

As a Technical Support Specialist at Becton, Dickinson, you'll blend technical expertise with powerful customer service to support our innovative medical infusion devices and software. Reporting to the Technical Support Manager, you will answer inquiries for technical assistance by telephone and email, and remotely resolve device and software issues of basic to moderate complexity with limited assistance.

Responsibilities:

• Windows 10/11

• MS SQL Express 2016-2022

• Networking and wireless protocols and standards

• Desktop Firewall Management

• Troubleshoot and resolve software and SQL Express installation errors.

• Intermediate understanding of electronics and electronics repair.

Soft Skills:

• Excellent written and verbal communication skills with effective listening skills and the ability to clearly explain complex technical problems to technical and non-technical audiences.

• Succinct documentation of processes and resolution steps for case and knowledge management.

• Superior time management skills with the ability to manage multiple high-priority issues simultaneously, meet commitments and provide timely responses.

• Strong personal commitment to quality, customer service, and patient safety.

• Works well in a remote team environment.

• Proven ability to maintain a professional demeanor when handling complex user issues and high-pressure critical situations.

Requirements:

• 2 years of experience in Microsoft Windows operating systems and related technologies. OR

• Associate’s degree in electronics, electronics repair or computer repair, with 2-4 years’ experience providing support in a biomedical field, OR

• Bachelor’s degree in computer science or biomedical engineering with 1-2 years of experience.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers