Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

POSITION SCOPE

The Clinical Solutions Manager (CSM) role will bridge the gap between the clinical and business aspects of UCC. They are responsible for ensuring that BD solutions are introduced and understood by key stakeholders throughout a health system by communicating end-to-end connected solutions, enhanced compliance, standardization, workflow efficiency, clinical effectiveness, expanded data insights and economic efficiencies in the high acuity population ranging from neonate to adults. The CSM will be an integral team member and change agent to deliver the clinical value wedge for the holistic UCC product portfolio. The CSM will serve as a clinical leader across UCC to support the development, growth, and achievement of clinical support roles while meeting business objectives.

RESPONSIBILITIES

• Foster a continually evolving partnership between multiple hospital departments, C-Suite, UCC National Accounts, and Regional Sales leaders from Acute Care and TTM businesses.

•  Maintain knowledge and expertise as a TTM and Acute Care solution expert, i.e., products (Artic Sun, Arctic Gel Pads, Sensica, BBS, SureStep products, Foley Alternatives, etc.) and BD clinical value wedge (Analytics Portal, EMR interoperability, BD Acute Academy, Clinical Connect Program, Virtual Reality, etc.)

• Leverage TTM Solution and Zero-In Lifecycle Assessment data to lead and partner in change management activities associated with process improvement recommendations from data insights gained.  

• Effectively deliver presentations and reports to various audiences: Nursing Leadership, C-Suite, Department Directors, Medical Directors, and Supply Chain. 

• Collaborates with the Regional Sales team during quarterly Territory Business Planning and WIN Room Discussions to discuss facilitating strategy for current and competitive Key Accounts. 

• Network and participate in local, state, and national associations, i.e., AHA, SCCM, NANN, AAP, APIC, AACN, and WOCN.

• Interact with customer committees as requested (i.e., product, safety, infection control, policy committees, code blue, critical care, emergency medicine, and BioMed.)  

• Maintains a strong presence on TTM and Acute Care regional teams to assist in strategizing and implementing the UCC clinical solutions to our key accounts, along with providing ongoing clinical support for regional sales team members during account business planning.

• Supports UCC Clinical Managers' continued development through field-rides, consistent communication, collaboration and feedback as needed.

• Serve as a key leader in driving and deploying clinical best practices in the field to allow a consistent customer approach and maximize the time of the UCC team members.

• Under the leadership of the Clinical Solution Director and Senior Clinical Solution Manager, this role will be a key member of the clinical innovation team, supporting the development and deployment of refined and/or new clinical programs and offerings for the Acute Care and TTM sales/clinical teams.

• Serve as key liaison with the UCC marketing teams to provide intel, perspective, and recommendations on strategy and deployment of initiatives.

• Consistent time in the field is essential, specific to the needs of the business units, customer engagements, and coordination of important initiatives.

• Support the Clinical Solution Director and marketing team in developing a robust KOL strategy in the US region.

• Work closely with the Director of National Accounts (DNA’s) to best position and convey our clinical solutions to customers and end-users.

• Assist in onboarding sales/clinical new hires as necessary, in close partnership with Acute Care and TTM training teams.

• Must be flexible to meet the needs of a growing Acute Care and TTM business, understanding that additional needs may be added to the job description.

POSITION REQUIREMENTS

EXPERIENCE:

• Minimum of 3-5 years’ experience and demonstrated consistent success in process improvement, best practices, and change management within the MedTech industry, clinical, sales, and/or marketing experience in MedTech. 

COMPETENCIES:

• Understanding of Healthcare and Life Sciences industry trends, the neonatal, pediatric, and neuro care setting, competitive threats, and opportunities. 

• Ability to work in a cross-functional/matrixial environment. 

• Value co-creation and joint solution development in B2B business. 

•  Lean Six Sigma Certification preferred.

• Proven analytical skills, which include problem-solving, qualitative reasoning, and hypothetical-driven consulting approaches.  

• Ability to Navigate the C-Suite with the aid of the UCC National Accounts and the Strategic Customer Group during customer engagements.

• Ability to effectively present complex data insight and information in a one-on-one or group situation using effective communication tools and techniques.

• Decipher analytics to provide valuable data insights that can be leveraged to meet accreditation requirements, CDC guidelines for infection prevention, and Joint Commission requirements.

• Demonstrated proficiency utilizing Word, PowerPoint, Excel, Outlook, and Teams; Advanced knowledge of PowerBi, QlikView, Salesforce, and Showpad. 

EDUCATION:

• Registered Nurse with a bachelor’s degree, degree level qualification, or equivalent combination of education and experience. 

OTHER REQUIREMENTS:

• Travel time: Up to 75% per week, including overnight travel.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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