Job Description Summary

Role will be based out to Gurugram to support North Operations and SCM Operations Lead ,based out of HO on SCM functional matters

Job Description

Job Title: Operations Manager

Location: Gurgaon India

Experience: 7-10 years

Industry: Supply Chain, Medical Devices

Job Summary:

We are seeking an experienced Operations Manager with a strong background in supply chain management, particularly in the medical device industry. The ideal candidate will have extensive experience in managing large 3PL warehousing spaces, multimodal transportation (Ocean/Air/Road), and a deep understanding of customs and EXIM procedures. This role requires a strategic thinker with excellent project management skills and the ability to lead a diverse team.

Key Responsibilities:

• Logistics Operations Excellence: Ensure on-time execution, minimize losses, damage, scrap, and manage track & trace, freight payment, DC quality, and customer-related metrics. Should have handled or fulfilled SCM budget /cost objectives with proven track record for delivering cost savings.
• Collaboration: Work with supply chain teams locally and internationally to enhance delivery performance, quality, and cost efficiency . Experience in cross functional/business projects beyond supply chain is an added advantage.
• Process Standardization: Act as the country process expert to drive standardization and identify areas for improvement within the supply chain function. Develop operational SOPs with a focus on customer experience improvement and speed to market .
• Project Management: Lead initiatives and projects within the supply chain domain, collaborating with various stakeholders. Should be well versed in Kaizen initiatives. A certification in Project Management, Kaizen would be preferred.
• Inventory Management: Ensure material supply meets customer requirements and maintain inventory levels to ensure inventory accuracy.
• Customer Success: Resolve escalated customer queries and complaints, ensuring high levels of customer satisfaction and win as One BD. Manage internal and external customers. Display behaviors around Customer wins and problem =-solving approach.
• Vendor Management & Procurement Negotiations & Contract Management : Manage freight forwarders, customs house agents, logistics service providers, and conduct regular business reviews. A prior experience in procurement negiotions would be an added benefit.
• Compliance: Ensure adherence to trade compliance and other regulatory requirements.

Required Skills and Experience:

• Supply Chain Management: Experience in 3PL, distribution, customs, EXIM, and transportation.
• People Management: Proven ability to manage teams of 8-10 people or more.
• Technical Skills: Proficiency in SAP ECC 6.0/JDE, Business Intelligence, and advanced Microsoft Office skills (Excel, PowerPoint, Visio, MS Project, SharePoint, Power Automate apps).
• Certifications – Good Warehouse Practices, Process Excellence, PMP would be preferred.
• Digital Tools: Knowledge of Power BI and other essential digital tools.
• Analytical Skills: Strong analytical skills with demonstrated financial acumen for SCM Budget preparation, analytics, and business case development.
• Project Management: Ability to manage large-scale projects in a diverse, matrixed, multi-cultural environment.
• Communication: Excellent communication and presentation skills.
• Problem-Solving/Critical Thinking: Ability to work under pressure, meet deadlines, and solve complex problems.
• AI/ML Knowledge: Basic understanding of Artificial Intelligence and Machine Learning.
• Multi-tasking: Ability to handle multiple tasks and oversee operations effectively.

Qualifications:

• Education: Degree from a premier B-school.
• Experience: 7-10 years in the supply chain domain, preferably in the medical device industry.

Required Skills

Optional Skills

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Primary Work Location

IND Gurgaon - Signature Towers B

Additional Locations

Work Shift