Sr Director - ISC Customer Excellence
In-Office, Cuautitlán, Izcalli, México
Job Description Summary
How about becoming a maker of possible?For more than 125 years, we’ve pursued our Purpose of advancing the world of health™. We relentlessly commit to a promising future by developing innovative technologies, services and solutions, helping the healthcare community improve safety and increase efficiency. It takes the imagination and passion of all of us at BD, from the manufacturing to marketing of our products, to look at the impossible and find transformative solutions to turn dreams into possibilities – For people today, tomorrow and beyond.
Become a maker of possible with us!
Sr Director - ISC Customer Excellence
Lead global programs /actions that support business initiatives and ensure the delivery of world-class products to our customers.
Play a key role in defining and aligning actions based on critical customer complaints, focusing on technology, process, and controls improvements with a zero-defect approach.
This role necessitates close collaboration with quality operations leadership to develop and align plans, reinforcing our quality blueprint and culture across our sites.
Job Description
Job Responsibilities
- Define/Align actions based on different critical customer complaints focusing on technology, process & controls improvements with zero defect mindset with global LT.
- Close collaboration with quality ops leadership in developing/aligning all the plans and reinforcing quality blueprint & culture across sites.
- Lead the funding and resourcing of all actions with plant and cross functional global teams (GIE/Quality/R&D) to drive timely execution on sites
- Lead timely execution of the plan across mfg. sites coordinating with teams in plants and global teams
- Ensuring the roll out and harmonization of all improvement plans across sites
- Participate / Represent ISC in Customer Engagement governance meetings and own ISC follow ups
- Report out to business and functional LT on progress and escalate the deviation with mitigation plans
- Ensure the prioritization/alignment within ISC to ensure zero impact SQCDP/ plant performance
Required Skills
Optional Skills
.
Primary Work Location
MEX Cuautitlan IzcalliAdditional Locations
Work Shift
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