Job Description Summary

The Executive, Order Management will execute Customer Order Management functions for Asia/Pac and Greater Asia internal and external customers. This individual will work closely with business, distributors/end customers, internal customers, finance, and RA & supply chain to ensure timely delivery of goods. Also, this individual will support business objectives; deliver high level of service & performance and engage distributors or customers, facilitating information flow & providing support to the order fulfillment process.

Job Description

Job Description

• Execute and manage Order Processing transactions accurately and promptly, including Field
• Service Contracts billing.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Review new Customer Creation Form, and on-pass to Master Data Officer (MDO) to set up.
• Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
• Achieve Key Performance Indicators (KPI’s), Individual Impact Goals (IIG) and meet Development Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.
• Comply with all ISO 13485 requirements and BD policies.
• Ensure a safe, healthy and environmentally friendly workplace by observing Company's rules andprocedures. Active involvement in prevention, elimination of potential safety hazards and participation in activities which promotes recycling, replacement and reduction of resource materials.
• Processes instrument repair requests.
• Regularly provides department team lead/manager with relevant information regarding activities, problems, issues related to Order Management Representatives and Specialists assigned accounts and tasks.
• Provides training to new Order Management Representatives and Specialists.
• Perform any other tasks as assigned.

Education and Experience:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics or related degree
• At least 3 years’ experience in Customer Order Management

Knowledge and Skills:

• Knowledge of logistics processes is a requirement
• Highly customer & business oriented
• A good team player with ability to work cross culture
• Fluent in English and able to read, write and speak Korean as role will support Korea
• Excellent interpersonal & communication skills
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive actions
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Flexible to work in different global time zones for meetings and calls

Required Skills

Optional Skills

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Primary Work Location

MYS Kuala Lumpur - Jalan Kerinchi

Additional Locations

Work Shift