Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The North America Quote to Cash (QTC) Customer Operations team is responsible for managing all aspects of customer support operations. This includes leading a team of support associates, establishing performance metrics, analyzing customer feedback, and driving continuous improvements in service quality. The team plays a vital role in ensuring high levels of customer satisfaction by collaborating with cross-functional stakeholders to resolve complex issues and contribute to strategic decisions that enhance overall customer experience.

The ideal candidate for this role will possess strong organizational and multitasking abilities, along with a solid understanding of service excellence and contract management processes. Effective communication skills, both verbal and written are essential for engaging with internal and external stakeholders across technical and non-technical domains. The candidate should be self-motivated, capable of working independently, and committed to sharing knowledge and best practices with team members.

Accountabilities in this role

Analyst, Contract and Pricing Operations

Reporting to the Manager of Contract Operations, the Analyst is responsible for supporting BD’s price activation processes through the execution of letters of commitment, customer setup and maintenance, group transitions, and local contract management. This includes a broad range of agreement types such as custom, courtesy, self-distributor, and non-GPO contracts. The Analyst will oversee commercial consumable sales contracts across all U.S. business segments, ensuring accurate and timely implementation to support business objectives.

Key Responsibilities

• Ensure accurate execution of letter of commitments (LOC), customer set-up and maintenance (CS&M), group purchasing organization (GPO) group transitions and local contracts for new and renewal agreements.

• Serve as a key point of contact for internal and external inquiries related to pricing activation and membership.

• Collaborate regularly with distributor partners, GPOs, business unit sales teams, commercial operations pillars, and commercial customers.

• Support enterprise-wide operational capabilities, policy execution, process optimization, and governance to ensure effective implementation of complex contracting activities.

• Ensure alignment of external partners and customers with BD’s strategic objectives.

Essential Responsibilities

• Efficiently manage and resolve a high volume of external and internal inquiries. Leverage automation and reporting tools to research and respond promptly to stakeholder needs. Facilitate and lead internal and external calls to address and resolve stakeholder requests quickly and effectively.

• Understand and support BD’s business and membership strategies to accurately communicate customer pricing eligibility for GPO and/or local agreement requests. Own and drive performance against key metrics, KPIs, SLAs, and Individual Impact goals aligned with organizational strategy. Manage price activation transitions ensuring accurate roster alignment and timely setup of effective dates for new and transitioning members.

• Efficiently manage member account additions and removals across multiple ERP platforms utilizing BOTs and automation tools to streamline processes. Prepare and distribute dealer notifications to distributors, detailing contract pricing and membership changes resulting from price activation transactions.

• Maintain centralized documentation of membership-related pricing exceptions in contracting playbooks. Communicate time-sensitive membership exceptions to relevant cross-functional teams to ensure downstream process alignment and mitigate financial risks.

• Identify and report local agreements requiring modifications due to GPO group transitions using Power BI or other reporting tools. Communicate necessary updates to local contracting associates to ensure accurate GPO fee reporting.

• Serve as a subject matter expert to support the design and implementation of solutions that enhance accuracy, timeliness, and efficiency in the LOC, CS&M, and GPO group transition process. Collaborate with distributor partners on contract loading processes and testing.

• Partner with Business stakeholders to identify and implement improvements in GPO and local contract execution and renewal processes to drive sustainable results. Identify and implement opportunities to improve the overall customer experience through process and service enhancements.

• Work with varying teams to address contract execution activities impacting pricing accuracy. Participate in distributor calls as needed to resolve related issues.

Qualifications

• Bachelor’s degree (BA/BS) or equivalent professional experience (required).

• 1–3 years of experience in commercial contract operations or related fields.

• Strong Excel skills, including the ability to manipulate large datasets and extract insights. Experience with data mining and visualization tools such as SAP BI, Power BI, and QlikView.

• Familiarity with ERP systems including SAP, Vistex, and JDE (preferred).

Key Competencies

• Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.

• Proven ability to build and maintain strong cross-functional relationships across internal and external stakeholders.

• Strong problem-solving skills with sound business acumen and attention to detail.

• Demonstrates a growth mindset and a commitment to continuous improvement, innovation, and driving value.

• Highly organized with the ability to manage multiple priorities effectively. Proven track record of meeting or exceeding key performance metrics.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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