Job Description Summary

**Hybrid position- 1 day work from home**

Accountabilities in This Role
• Reporting to the Manager, Chargeback Operations, this role oversees all operational aspects of Chargeback Operations and Sales Tracing processes for all US business segments. Responsibilities include daily processing, stakeholder collaboration, and AR reconciliation related to Commercial Distributor Chargebacks, Sales Tracings, IDN, and OEM Sales Tracings.
• The team drives best-in-class, innovative enterprise operational capabilities and establishes policy, process, and governance to ensure effective end-to-end Chargeback and Sales Tracing activities that optimize US Region results and mitigate financial risk.
• This role promotes continuous improvement through automation, process standardization, data insights, and best practices to enhance team efficiency and accuracy. It utilizes multiple ERP systems and reporting tools to support all BD businesses, with a specialization in BDI chargeback and sales trace processing.
• The role partners closely with Distributor partners, IDNs, Channel Management, Commercial Contracting teams, Analytics/Master Data, Accounts Receivable, Customer Care, and IT to maximize operational effectiveness.
• Team accountability spans over $7B in annual Chargeback/Sales Tracing value, including $2B in chargebacks processed across 70M transactional lines.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Responsibilities

• Handle all Chargeback and Sales Tracing operational activities, including timely and accurate processing, systematic controls, accounts receivable management, and distributor financial settlements.

• Partner with Contract Operations, Offer Development, and Customer Care to support continuous improvement initiatives, identify root causes, and implement operational enhancements.

• Collaborate with Distributor partners to strengthen the end-to-end chargeback process, focusing on procedures, prevention, accountability, and timely settlements to reduce financial risk.

• Facilitate regular collaboration calls to review file processing status, key metrics, and action log follow-ups.

• Partner with the Chargeback Resolution Team to track, monitor, and communicate disputed lines for resolution.

• Work with IT partners to ensure business requirements are met and technical functionality supports operational needs.

• Support a Continuous Improvement (CI) plan to harmonize processes and procedures.

• Align and complete workload consistent with established metrics/KPIs and service level expectations related to operational effectiveness, preventative analytics, and customer satisfaction.

• Contribute to initiatives that promote best industry practices to improve pricing accuracy, eliminate errors, and streamline processes.

• Enforce to policies and procedures outlined in the contracts playbook, business guidelines, and chargeback processes.

• Maintain updated desktop procedures to ensure standardized team processes that reflect best practices in efficiency and accuracy.

Qualifications

Education

• Bachelor’s degree preferred

• A minimum of 2 years of relevant experience may be considered in lieu of a degree

Experience

• Minimum of 1 year of experience in Commercial Contracting or Chargeback operations within the medical device or related healthcare industry is nice to have

• Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies, and automation capabilities

Knowledge and Skills

• Proficiency with Excel is a must

• AS400/SAP experience is nice to have

• MS Access, Qlik, Power BI, and Vistex SAP ERP systems, along with experience in analytics and reporting solutions is nice to have

• Comfortability leading internal and externalcalls is a must

• Demonstrated growth mindset and ability to identify opportunities for continuous improvement and drive change.

• Strong influencing skills and ability to build and maintain cross-functional business partner relationships.

• Proven ability to navigate and collaborate effectively across matrixed and cross-functional organizational structures.

• Effective communicator with a customer-centric approach.

• Ability to resolve challenges by engaging the right stakeholders and fostering teamwork across functions.

Key Competencies

• Organizational Agility

• Business Acumen

• Process Effectiveness / Continuous Improvement

• Strategic Thinking

• Customer Focus

• Dealing with Ambiguity

• Leadership Courage

• Stakeholder Engagement

• Strategic Partnership and Customer Support

• Accountability and Empowerment

• Analytical and Problem-Solving Orientation

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

USA AZ - Tempe Headquarters, USA GA - Covington BMD, USA IL - Vernon Hills, USA TX - San Antonio

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

91 600,00 $ - 151 100,00 $ USD Annual