Field Service Associate (Arizona)
Field, Multiple Locations
Job Description Summary
Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.
Position Summary
As a Field Service Engineer, you will provide on-site technical support to BD customers for diagnostic instrumentation. This role requires technical expertise, excellent customer service skills, and the ability to work independently while traveling to customer sites.
Key Responsibilities
Install and service diagnostic instruments with minimal supervision according to ISO and GMP standards
Conduct follow-up calls with customers to ensure service satisfaction
Maintain inventory, test equipment, tools, and technical documentation
Complete accurate service documentation in compliance with GMP requirements
Manage time effectively and control expenses within established guidelines
Report quality control and technical issues to the Service Center and management
Maintain and properly utilize company vehicle according to Corporate fleet policy
Collaborate with other departments to resolve customer issues
Represent BD professionally through high standards of appearance, ethical behavior, and good judgment
Required Qualifications
High School Diploma OR 3-5 years technical training through formal education or hands-on experience in manufacturing or similar technical role
Strong communication and customer service skills
Technical writing and training abilities
Effective interpersonal, organizational, and administrative skills
Valid state-issued driver's license with at least 3 years of driving history
Ability to meet BD's auto safety standards
Willingness to travel up to 50% of time outside home geographic area
Must meet Vendor Credentialing Requirements
Preferred Qualifications
Experience with medical devices and equipment
Knowledge of PC/software/LIS/networking/database management
Proficiency with PC-based equipment and application software
Physical Requirements
Ability to lift 30-40 lb objects from floor to chest level
Manual dexterity to operate tools (sockets, wrenches, screwdrivers) repeatedly during 8-10 hour workdays
Ability to sit, kneel, squat, bend, and stand repeatedly throughout the workday
Capability to push and pull objects weighing up to 70 lbs
Fine motor skills while reaching for extended periods
Ability to carry a 30 lb pack for up to 1 hour
Capable of driving up to 6 hours, including in adverse weather conditions
Ability to climb portable ladders and step stools
May need to wear a respirator and pass fit testing and annual spirometry
At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Why Join Us?
A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.
To learn more about BD visit https://bd.com/careers
Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.
#earlycareer
Required Skills
Optional Skills
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Primary Work Location
USA MD - Sparks - 7 Loveton CircleAdditional Locations
Work Shift
At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.
Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.
Salary Range Information
$18.50 - $28.60 USD HourlyPeople here are amazing, and their passion for what they do comes through in everything they do.
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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ