Job Description Summary

The Field Service Engineer will provide efficient and effective field support for BD Pyxis Dispensing products and accountable for independently providing customer service within a given territory in a timely manner, including, but not limited to installations, and limited cross repair, preventative maintenance, calibration, functional support for Sales and Implementation teams.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The BD family is seeking responsible and committed people to join our team of professional Field Service Engineers for the support of the BD Medication Management solutions (MMS) automated dispensing segment.  The BD Pyxis brand combines proven technology with practical intelligence to prevent medication errors, help free up clinician time to focus on patient care, increase the predictability of medication availability and reduce inefficiencies in the medication use process. At almost every point in the medication use process, safety and efficiency can be increased with the comprehensive capabilities of the Pyxis medication management system.

About the Role

BD Family is seeking professional Field Service Engineers to support our BD Medication Management solutions (MMS) automated dispensing segment. The BD Pyxis brand combines technology with practical intelligence to prevent medication errors, help clinicians focus on patient care, increase medication availability predictability, and reduce inefficiencies in the medication use process.

Position Overview

This is a remote field-based position requiring daily travel to customer locations within your assigned territory. A company vehicle is provided, and while the position primarily involves day travel, approximately 5% overnight travel may be required.

Location Requirement: Ideal candidates should reside within a 40-mile radius of the position's base location.

Core Responsibilities

• Provide both remote and on-site technical support for BD Pyxis/Parata automated dispensing systems in healthcare facilities, including DHA/DoD facilities
• Respond to, evaluate, and prioritize work orders; diagnose and resolve hardware and software system issues
• Maintain ownership of work orders, escalating complex issues to team leadership when necessary
• Document all work order activities thoroughly in the tracking system
• Implement preventive maintenance programs for equipment
• Support Sales and Implementation teams as needed
• Perform installations, in-servicing, repairs, preventive maintenance, calibration, and sales support
• Maintain accurate small parts inventory and follow inventory control procedures
• Provide detailed documentation of field activities, expenses, and time distribution
• Participate in ongoing training to advance product knowledge and technical skills
• Properly maintain company assets (vehicle, tools, and inventories)
• Understand and follow corporate policies, including customer complaint handling and Medical Device Reporting

Required Qualifications

• Associate Degree in Healthcare Technology or other technical field, OR 3-5 years of related work experience
• 3-5 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications
• Experience with 24x7 on-call support in a customer-facing/field service environment
• Strong mechanical, computer, verbal, written, and time management skills
• Proficiency with computer electronics, Windows OS, and networking
• Ability to work independently within defined processes with minimal supervision
• Valid driver's license that meets BD's auto safety standards
• Ability to lift a minimum of 70 pounds
• Proof of and ability to maintain current immunizations including:
  • Hepatitis B
  • Influenza (current year)
  • MMR (mumps, measles, rubella)
  • Varicella (chicken pox)
  • Annual TB/PPD (skin test)
  • Tetanus/Diphtheria/Pertussis
  • COVID-19

Preferred Qualifications

• Customer Support Certification
• Experience working as a hospital pharmacy technician
• Experience in a hospital Bio-Med environment
• Prior military Bio-Med experience
• Automated Teller Machine (ATM) service experience

Career Development

BD offers opportunities for skill advancement with the potential to progress to the next level within 2-3 years through approved training and development programs.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$23.80 - $36.80 USD Hourly