Job Description Summary

The Manager, Remediation Customer Planning will be responsible for managing the team of project managers and project coordinators responsible for customer planning for field action remediation.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary:

The Manager, Remediation Customer Planning will be responsible for managing the team of project managers and project coordinators responsible for customer planning for field action remediation.  This will include oversight over the team, driving operational efficiencies into the customer planning process, and building the backlog of remediation work vital for the group to meet the remediation timelines.  This function is a critical component of team’s ability to drive operational effectiveness and apply resources efficiently. 

The role is also responsible for leading and managing a team of Remediation Schedulers within the medical device industry. They will be accountable for contacting customers, advising the customer about the field action, obtaining customer approval to deploy remediation and customer availability for the deployment, and scheduling this remediation at a time when there is resource availability. This manager will also be monitoring trends such as resource utilization, field actions, remediation pace, and capacity to help inform other business leaders to make resource decisions accordingly to ramp up or redeploy as necessary.   

The BD Field Action Remediation Team, which is part of Solution Deployment, is responsible for remediating Pyxis devices on schedule per our commitments to our customers and Quality/Regulatory requirements. 

Duration of Employment: This position has a three-year duration, with an anticipated end date of Sept 30, 2028

Responsibilities:

• Builds a strong, diverse team environment with a culture of teamwork, collaboration, accountability, continuous improvement, and customer- focused excellence. 

• Fosters strong relationships with internal Solution Deployment internal customers 

• Collaborates within Solution Deployment to determine roles, responsibilities, and staffing needs to meet field action timelines with efficient resource utilization. 

• Adheres to practices, tools and standards for communicating information to teams, peers, executive leadership, and customers. 

• Works collaboratively cross-functionally to drive quality, successful timelines and staffing plans 

• Hires, develops and leads a high performing team that demonstrates an understanding of how to work within the larger Implementation and MMS organization 

• Possesses a growth mindset, actively seeking feedback to reflect on own performance and managerial capabilities. 

• Constructively coaches and gives feedback to support others' development. 

• Applies available metrics and resources to drive the team to achieve established goals in a proactive manner on time and on budget; removes obstacles when present to ensure team success. 

• Monitors and controls expenses in alignment with budget, drives effective management of contingent worker fees 

• Takes appropriate risks and makes decisions, which may be difficult and / or unpopular, and takes accountability for outcomes. 

• Ability to manage complex and multi-faceted issues by using strong relationships both internal and external. 

• Uses internal and external trends and analyzes business, financial, operational, and technical data to achieve strategic goals and objectives, prioritizing workload when necessary. 

• Embraces and drives a culture of change through continuous improvement. Leads by example, guided by the BD Way. 

Minimum Qualifications:

• Bachelor’s degree or equivalent experience.

• 7 years of proven experience in a people management role, managing virtual teams and demonstrated ability to lead in a matrixed environment 

• Considerable decision-making capability, sensitivity to accuracy and timeliness, ability to train and evaluate support staff

• Possesses excellent organizational skills with the flexibility to readily adapt to change.

• Experience scheduling customers for project-based work

• Demonstrated success in previous roles in driving customer satisfaction and quality.

• Proficiency in Microsoft Office Suite with advanced Microsoft Excel skills.

• Experience in project management, applying strong analytical, written, verbal and interpersonal communication skills.

• Willing to work remotely with some travel (up to 25%)

Preferred Qualifications:

• Ten or more years in a healthcare environment with technical (systems) involvement and computerized system applications. 

• Dispensing software technologies experience - Has working knowledge of a variety of software applications, including BD Medical Systems products and exposure to solution design processes. 

• Experience with integrated delivery networks/enterprise level health systems required. 

• Experience with software and/or device implementation/deployment.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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Required Skills

Optional Skills

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Primary Work Location

USA CA - San Diego Bldg A&B

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$109,700.00 - $180,900.00 USD Annual