Job Description Summary

Under the Sr. Manager, Complaint Management, the Quality System Specialist I – Data Analyst supports and maintains data management systems to monitor the effectiveness of the Unit Quality system. The position will be responsible for supporting and maintaining quality systems data, developing and testing software solutions, and coordinating the implementation of quality data management strategies with business application teams. The position will also be responsible for assuring the integrity, accuracy, and compliance of data collected and presented to business functions (e.g. Management review, internal customers, external customers, auditors, post market surveillance etc).

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary:

Under the Sr. Manager, Complaint Management, the Quality System Specialist I – Data Analyst supports and maintains data management systems to monitor the effectiveness of the Unit Quality system. The position will be responsible for supporting and maintaining quality systems data, developing and testing software solutions, and coordinating the implementation of quality data management strategies with business application teams. The position will also be responsible for assuring the integrity, accuracy, and compliance of data collected and presented to business functions (e.g. Management review, internal customers, external customers, auditors, post market surveillance etc).

Job Responsibilities:(Primary Duties, Roles, and/or Authorities)

• Develops and maintains systems to transform raw data from enterprise databases to meaningful reports and dashboards.

• Ensures that all standard data summaries are statistically valid.  Assists and educates users in running and interpreting results from these reports.

• Responds to internal and external requests for data through the preparation of ad-hoc queries and reports.

• Participates in cross functional projects for metric assignment and reporting to senior leadership for the improvement of customer experience and satisfaction.

• Work with IT to analyze the requirements with respect to system capabilities to identify functionality gaps. Work with IT lead to write and test functional specifications for the enhancements.

• Provide functional and technical expertise to business process owners for design application, change management, training and roll out plans.

• Partner with IT Business Intelligence to ensure smooth operation of the department dashboards.

• Designs, develops, documents and implements validation test plans to address installation, operational, and performance qualifications requirements for unit, systems and integration testing.

• Identify, plan, coordinate and perform database design as needed, development and implementation to meet business objectives and drive continuous improvement to meet customer expectations.

• Pursue and maintain a functional knowledge of global regulations

• Develop policies and procedures as appropriate to comply with ISO 13485, GMP 21 CFR Part 820 and Electronic Records/Electronic Signature regulation 21 CFR Part 11

• Maintain positive and cooperative communication and collaboration with all levels of employees, customer, contractors and vendors and establish key stakeholder engagement focused on win-win solutions.

• Monitors the integrity of Quality Data management Systems and coordinates with IT support to resolve issues in a timely manner.

Education and Experience:

• B.S. in Information Systems, Computer Science or Science related field and 2-3 years’ experience.

• Experience working in a regulated environment or the healthcare industry strongly preferred

​Knowledge and Skills:

• Experience and expertise with quality data analysis and statistics (SPC, Pareto charts, etc.)

• Strong interpersonal skills, demonstrated capability of working on multiple projects at one time.

• Strong oral and written communication skills.

• Strong problem solving skills.

• Demonstrated project management skills.

• Ability to lead without authority

• Experience in transactional six-sigma will be an advantage

• Experience with PowerBI preferred

• Experience with SAP preferred

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$73,300.00 - $121,000.00 USD Annual