Job Description Summary

The Field Service Engineer is a field based customer facing role that includes installing, servicing, maintaining, and implementing field corrective actions to the BD Life science equipment at our customer sites in the clinical and research laboratories, as well as supporting Marketing exhibitions and clinical trials. BD has built a customer centric organization and our Field Service Engineers represent the face of BD to our Customers.

The Field Service Engineer reports to the District Service Manager, and works directly with the district team Leads to obtain formal instrument training and field based OJT for certification on BD products. This position must comply with all Quality, GMP, ISO and safety regulations and adheres to company travel policies.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Summary:

BD Diagnostic is seeking a Field Service Engineer (FSE) to provide on-site support at various customer locations throughout Central Florida. This position is responsible for owning the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and BD. The FSE will be responsible for identifying, evaluating, resolving or raising customer concerns and issues. In addition, the individual will act as customer advocate and liaison back into the BD organization. This role is also responsible for providing on-site support to BD Lab instrumentation, including installation, corrective maintenance, preventative maintenance, removals, and other support as needed.

Responsibilities:

• Onsite support for install and service of sophisticated diagnostic laboratory instrumentation with minimal direct supervision.  Responds to emergency customer requests via dispatch by the Technical Service Center and finish the work you're doing in accordance with current ISO (International Organization for Standardization) and GMP (Good Manufacturing Practices) standards.

• Provide clear, timely, and effective communications to customers about service expectations, estimated time of arrival, status of ongoing service activities, and service follow-up calls in support of BD Customer Experience (#CX) initiatives.  

• Applying solving techniques and analytical thinking skills to diagnose hardware/software issue, resolve corrective action, and complete system repair. 

• Upgrading systems to enable compatible software on all computers.

• Ability to work independently diagnosing and solving with schematics, diagrams, service manuals and other technical documentation.

• Play an active role in the maintenance and implementation of service documentation, while regularly providing feedback to assist with improving efficiency of documentation within lab automation field service organization. 

• Finish the service documentation as required, or as requested by other business functions, in accordance with current GMP requirements.

• Report and detail all customer complaints in appropriate systems of record for resolution and investigation.

• Run trunk stock inventory within limits established by Recommended Spare Parts Inventory list.

• Maintain all assigned calibrated test equipment and tools in good working condition and calibration dates.

• Demonstrate good judgment in utilization of company credit card, while adhering to expense levels within the established business guidelines.

• Maintain and use company vehicle as prescribed by fleet vehicle contractor requirements, including vehicle service maintenance, cleanliness, and organization at all times.

• Finish the administrative requirements of the position within expected timeframes.

• Provide on-call support per published schedules, or on short-notice, as required in support of business needs.

• Support an inclusive and diverse work environment.

• Adhering to current regulatory requirements to include, but not limited to, HIPAA, OSHA, and FDA.

• Must participate in vendor credentialing programs and finish the vendor credentialing requirements to gain and maintain access to customer facilities.

Minimum Qualifications:

• High school diploma or equivalent experience + 3 to 5 years with in Electrical/Electronics/Informatics/Mechatronics/Biomedical fields.

• Strong understanding of electronics, electro-mechanical devices (Mechatronics), PLCs, and pneumatics.

• Intermediate knowledge of information systems networking architecture design and set up.

• Intermediate understanding of computer software operating systems.

• Comfortable in or has experience in Customer facing/centric roles applying excellent verbal and written communication skills.

• Experience interacting directly with the customer’s information technology personnel and lab leadership

• Experience scheduling and completing routine software upgrades, installations and maintenance.

• Understanding of basic computer security concepts and standard processes.

• Possess and maintain a valid state-issued driver's license with at least 3 years of driving history and meet BD's auto safety standards.

• Willing to work flexible hours throughout the work week while traveling to various US Customer locations.

• Willing to work on call as needed and be flexible to meet business needs.

• Flexibility to travel up to 50% of time outside of home geographic area, based upon business needs.

• Ability to lift up to 30lbs frequently and up to 70lbs infrequently

• Ability to handle standing, bending and stooping over a prolonged period of time (up to 10 hours)

• Ability to push/pull materials up to 100lbs

• Follow all PPE (Personal Protective Equipment) standards/guidelines required by company policy.

Preferred Qualifications:

• Associate Degree or equivalent experience in a technical field of study

• Previous experience in a Field based role

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

#earlycareer

Required Skills

Optional Skills

.

Primary Work Location

USA MD - Sparks - 7 Loveton Circle

Additional Locations

Work Shift

US BD 1st Shift 8am-5pm (United States of America)

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

Salary Range Information

$26.10 - $43.00 USD Hourly