Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

The Sales Concierge, Medication Delivery Solutions (MDS)  will work closely with the Account Manager(s), Clinical, Marketing and Operations to ensure positive customer relationships are established and maintained with key decision makers and influencers.

Reporting to the National Sales Manager, the successful candidate will provide sales support to the Account Manager(s) within their assigned territory and act as a primary customer point of contact for the assigned territory for day-to-day enquiries.

This field role is based in Winnipeg, MB, Calgary or Edmonton AB, supporting all western provinces MB AB SK, Thunder Bay, and others as needed.

Job Responsibilities:

• Support Customers with (but not limited to) inventory updates, backorder management, allocations, drop shipments, substitutions, product cross-referencing and rush shipments
• Establish, develop and maintain strong relationships with key contacts within hospitals and with local distributors in the territory. 
• On-site customer conversion support, when required.
• Sample order coordination.
• Processing of customer quotes.
• Support for regional conference planning, as required.
• Processing and dissemination of Notices of Conversion for supported territory.
• Management of BIC (BD In Service Consultant) travel and lodging including processing of payments, as required
• Creation and dissemination to internal stakeholders of allocation and stock on hand reports, as required.
• Perform post conversion audits in assigned territory
• Participate in 1:1 and/or monthly reviews with TMs and National Sales Manager.
• Overall Customer front line Support for Assigned Territory
• Participation in RFP execution of the Pre, During and Post phases.
• With a thorough understanding of the customer and the portfolios, represent our value propositions to customer base within the territory.
• Uncover and share competitive intel and market insights.
• Adhere to all Company policies and procedures. 
• All other duties as required. 

Education and Experience:

• 2 years experience in a customer service, sales support, customer facing role within the healthcare industry.
• University or college degree.
• Must possess and maintain a valid driver's license and a past clean driving record for a minimum of 3 years, as well as meet BD's auto safety standards.

Knowledge and Skills:

• Ability to travel 20% of the time, including overnight travel.
• Self-motivated, takes on additional responsibilities, and manages priorities with minimal supervision.
• Strong knowledge of Microsoft Office software including Excel, Word, PowerPoint, Outlook
• Ability to prioritize and multi-task to get things done quickly
• Strong organizational and interpersonal skills with a creative mindset.
• Excellent verbal and written communication and presentation skills required in a variety of presentation settings: one-on-one, small and large groups, with peers, and with senior leadership.
• Ability to identify issues and develop effective solutions.
• Efficiently manages time and prioritizes tasks.
• Analyzes data to make informed decisions and strategies.
• Flexibility to adapt to changing market conditions and client needs.
• Takes initiative, perseveres even in the face of obstacles and demonstrated passion for what they do.
• Proven problem-solving skills. Uses logic and methods to solve difficult problems with effective solutions.

Preferred qualifications

• Proficiency with SAP and/or JDE is an asset.
• Adept with CRMs, specifically Salesforce.com, preferred.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

To learn more about BD visit https://bd.com/careers

Great Place to Work® has certified our workplace culture based on your feedback in the Trust Index® survey, and we've just published the news about us on their social media channels. You can check these out here. And if you think your friends and networks would be interested in knowing more about your workplace, sharing these posts is a great way to give them some insight!  

Becton Dickinson is an Equal Opportunity Employer. We encourage applications from individuals with a wide range of abilities and provide an accessible candidate experience. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, the Accessible British Columbia Act, 2021, and any other applicable legislation, including provincial human rights legislation, Becton Dickinson will provide reasonable accommodations to applicants with disabilities throughout the recruitment, selection, and/or assessment process. If selected to participate in the recruitment, selection, and/or assessment process, please inform us of any accommodation(s) you require by contacting HR at 1-855-234-3577.

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