Job Description Summary

I. Position Summary

The BD Excellence Commercial Lead will be responsible for implementing and optimizing lean methodologies to support the deployment of process excellence in commercial execution across the organization. This role will work under the direction of the Sr Director Commercial BD Excellence to partner with commercial leaders across the BD Business Units and regions to ensure the successful implementation of a best-in-class commercial ecosystem and commercial operating model for BD. with various departments to ensure the successful deployment of operating models and processes that align with the company's strategic objectives. This individual will implement and deploy best-in-class practices that improve day-to-day process rigor and efficiencies in commercial execution. In addition to developing and installing best in class tools, this individual will also be responsible for driving a continuous improvement culture across BD.

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Position Summary:

The BD Excellence Commercial Lead will be responsible for implementing and optimizing lean methodologies to support the deployment of process excellence in commercial execution across the organization.  This role will work under the direction of the Sr Director Commercial BD Excellence to partner with commercial leaders across the BD Business Units and regions to ensure the successful implementation of a best-in-class commercial ecosystem and commercial operating model for BD. with various departments to ensure the successful deployment of operating models and processes that align with the company's strategic objectives.  This individual will implement and deploy best-in-class practices that improve day-to-day process rigor and efficiencies in commercial execution. In addition to developing and installing best in class tools, this individual will also be responsible for driving a continuous improvement culture across BD. 

Key Responsibilities

The primary responsibilities will include:

• Support the deployment and implementation of the commercial excellence strategy, including tools, frameworks and the standardization of the commercial ecosystem (SFDC, Marketo, ServiceNow). 

• Under the leadership of the Sr. Director Commercial BD Excellence, support the global rollout of the BD Way of Selling, in collaboration with key stakeholders.

• Implementation: In partnership with the Business Unit BD Excellence Leaders, lead the deployment of commercial excellence tools across different business units, ensuring smooth transitions and minimal disruptions.  Refine and standardize SFDC usage, including funnel management, opportunity entry, workflow, and dashboards.

• Stakeholder Collaboration: Work closely with stakeholders to understand their needs and ensure the commercial excellence ecosystem and tools meet those requirements.

• Training and Support: Provide training and ongoing support to associates to ensure successful adoption of the new commercial excellence tools. Wok with the Business Unit BD Excellence Leaders to establish certified practitioners in each BU for commercial excellence tools, including Funnel Management, Growth Rooms, Problem Solving, and Kaizen.

• Working in close collaboration with the Business Unit BD Excellence Leaders, cascade the BD Excellence commercial toolbox, utilizing digital training tools, certification programs, and an apprenticeship mindset to embed BD Excellence into BD’s culture.

• Performance Monitoring: Track the performance of deployed commercial excellence tools and make necessary adjustments to optimize efficiency. Use bowlers, key performance indicators, and action plans to drive and provide visibility of performance via metrics.

• Continuous Improvement: Identify opportunities for continuous improvement and implement changes to enhance the operating model.

• Documentation: Maintain detailed documentation of commercial excellence tools and any changes made.

• Take a hands-on approach to support the Business Units in solving mission-critical problems that require an “all hands-on deck” approach.

• Become a certified practitioner in problem solving and kaizen methodology. Utilize tools as facilitator of problem-solving/kaizen sessions across all areas (commercial, innovation, operations, functions).

• Serve as a thought partner in commercial excellence tools to the BD leadership teams across the organization, supporting the adoption and deployment of BD Excellence tools and mindset across departments and regions.

• Be a change champion in the development and deployment of BD Excellence tools and mindset

• Be an expert (can teach and execute) in the BD Excellence fundamentals of Visual Management (VM)/ Daily Management (DM), Problem Solving Process (PSP), and Kaizen.

• Drive BD Excellence education by providing broad coaching and trainings. Support the development and roll-out of the BD Excellence Advanced Practitioner and Certified Practitioner programs, in partnership with the BD Excellence Learning & Development team.

Education:

• University bachelor’s degree in Business, Engineering, Supply Chain or a related field is required.

• MBA or equivalent business experience preferred.

Experiences:

• Four (4)+ years of commercial experience with a proven track record of driving processes to achieve results, ideally with experience as a sales representative, sales leader.  Commercial operations experience is desirable.

• Three (3)+ years proven experience in a company with continuous improvement culture and the core tools of visual management, problem solving, and kaizen are embedded in all aspects of the business. 

• Extensive experience with Salesforce.com (funnel management, dashboards) and Marketing automation tools (Marketo, Eloqua, Pardot).

• Strong analytical and problem-solving skills, experienced in using tools such as MS Excel proficiency and SAP knowledge.  Experience using tools like Power BI, Einstein, etc., to visualize sales data.

• Proven track record of Learning Agility, taking on new projects and roles and demonstrating success within an accelerated timeframe.

• Change champion. Ability to drive culture and change. BD Excellence is new to most functions in BD and this individual will need help to drive the change management journey.

• Action oriented individual who is highly proactive at solving problems and obtaining results.

• Proven experience in business process management or a similar role.

• Ability to work collaboratively with cross-functional teams.

• Excellent facilitation & communication skills both in person and virtually.  Ability to hold individual’s attention, create excitement, and hold all team members responsible for outcomes.

• The capacity to plan, organize, & complete projects on time. Excellent project management skills and ability to juggle multiple responsibilities and deadlines.

• True love of continuous improvement, measuring results, and problem solving.

• Demonstrated success in driving business impact through CI and Kaizen initiatives, particularly in commercial organizations and in a fast-changing environment.

Knowledge and Skills

Preferred Knowledge and Experience

• Experience in a regulatory environment (FDA) or field within Healthcare, Life Science or Diagnostics.

• MBA preferred.

• Strong knowledge of lean and six sigma business systems is preferred.  Certified practitioner in lean tools is highly desirable.

• Certification as a trainer or facilitator.

• Experience in a role that requires extensive travel to go to Gemba.

• Proven experience succeeding in a role where the team expects you to be the expert.  Demonstrated ability to coach and drive outcomes.

• Ability to adapt to changing business environments.

• Willingness to travel domestically and internationally as required, c.50-70%.

Required Leadership Capabilities and Competencies

BD Leadership Commitments:

Deliver Results That Matter

• Takes customer needs and transforms them into a solution that creates value for customers, stakeholders, and shareholders.

• Continually demonstrates the ability to utilize both control and influence to drive results.

Win As One BD

• Proactively seeks opportunities to collaborate with colleagues to share and learn.

• Always thinks globally and acts locally with cultural sensitivity and organizational savvy.

• Continually works and leverages the power of the matrix.

Remove Obstacles & Empower Others

• Engages personally in difficult executional challenges and ensures collaboration between departments to remove roadblocks and deliver results.

• Challenges are anticipated and addressed with a connection to the future vision, keeping a strong focus on cooperation and transparency.

Courage to iterate, try new things and embrace change

• Looks beyond the “way we’ve always done it” and proactively seeks out innovation and best-in-class approaches whilst maintaining agility and speed.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

Required Skills

Optional Skills

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Primary Work Location

USA NJ - Franklin Lakes

Additional Locations

Work Shift