As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

We are the people who give possibilities purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

Waters Biosciences is seeking a Team Lead, US Service Logistics and Planning to support service parts order management, inventory planning, and logistics operations while helping drive team performance, operational excellence, and customer satisfaction.

As Team Lead, US Service Logistics and Planning, you will support the Team Manager and Waters Biosciences leadership team by providing day-to-day guidance across logistics and planning operations in support of our field service teams. You will coach and develop associates, reinforce processes and policies, support compliance, and ensure consistent execution across customer-facing service activities. In addition, this role includes hands-on operational responsibilities to support daily business needs and maintain service continuity.

In this role, you will drive strong team engagement and accountability, deliver consistent KPI performance, and ensure a high-quality customer experience through effective escalation management. You will also play a key role in improving parts availability, optimizing inventory levels, and reducing backorder cycle times through close collaboration with service planners, buyers, master data teams, and warehouse associates.

This position is based onsite in Montecito, California, and follows a hybrid schedule of four days in the office with remote work on Fridays.

Key Responsibilities:

Leadership

• Support the Manager in providing strong day-to-day leadership through ongoing coaching and mentoring.
• Promote and reinforce the culture and values of Waters Biosciences.
• Support complex projects, as directed by management, that improve team and organizational performance.
• Promote a safe work environment and ensure compliance with applicable policies and procedures.
• Lead root cause and corrective action efforts for key business issues, provide peer coaching on errors, and share performance-related feedback and concerns with the Manager.
• Contribute to the development of team goals and objectives and provide routine updates on individual goals and assignments as required by management.
• Represent the team in the Manager’s absence on organizational matters.
• Participate in the development of associate and team KPIs, KDGs, and Kaizen initiatives.

Operational Efficiency & Planning

• Lead service parts planning activities, demand forecasting, and inventory optimization efforts, coordinating closely with buyers and regional planners to ensure parts availability.
• Support parts order administration, dispatch, and logistics specialists in delivering timely responses to internal and external customers and stakeholders.
• Partner across teams within and outside the service organization to deliver a best-in-class customer experience.
• Work with district service managers, district team leads, district and national technical specialists, and logistics specialists to resolve spare parts escalations and drive continuous improvement projects.
• Lead the dispatch team to maintain timely dispatching and efficient workflows across ServiceMax, SAP, and other required systems.
• Identify opportunities for change initiatives and partner with management to escalate them for implementation.
• Support daily cross-functional logistics and planning reviews and align with stakeholders on priorities and actions.
• Build strong cross-functional relationships across the Life Sciences organization to improve efficiency and streamline operations.
• Drive and support backorder fulfillment and single- and double-swap processes, including HTS and similar workflows.

Customer Experience

• Partner with district service managers, district team leads, district and national technical specialists, and field service engineers to strengthen customer relationships and align on the shared goals.
• Promote customer satisfaction through clear communication, professionalism, and behaviors that build customer confidence.
• Support the management team in establishing a strong cross-functional operating cadence to keep customer experience a priority and escalate delays when needed.
• Handle challenging customer situations when assigned, using strong customer management and de-escalation skills to protect satisfaction.
• Assist in training and continuously coach the team to improve customer communication and overall satisfaction.

Education and Experience Required:

• High school diploma required. Higher education level preferred.
• Minimum of 5 years of experience in customer service, logistics coordination, inventory planning roles.

Knowledge and Skills required:

• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer skills.
• Highly detail-oriented with a strong focus on accuracy and quality.
• Strong organizational skills with demonstrated ability to prioritize tasks and manage time effectively across multiple requests.
• Excellent written and verbal communication skills, with strong interpersonal abilities and the capacity to collaborate effectively across teams and engage professionally with stakeholders.
• Proven ability to thrive in fast-paced, customer-focused environments while managing competing priorities.
• Experience working with ERP systems such as Oracle or SAP.

Preferred qualifications:

• Familiarity with medical device industry regulations and compliance requirements is preferred.
• Demonstrated ability to coach and mentor team members, fostering professional growth and continuous development preferred.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive.

We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.

To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Required Skills

Optional Skills

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Primary Work Location

USA CA - San Jose - Montecito

Additional Locations

Work Shift

NA (United States of America)

At BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."

Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.

Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.

Salary Range Information

$40.00 - $64.00 USD Hourly