Job Description Summary

The Diagnostic Solution Expert will closely collaborate with the Project Manager, Informatics Specialist, Sales, Service, and other members of the Professional Services Team to complete a comprehensive project plan and ensure a smooth and efficient implementation at the customer site. The role focuses on solution implementation and optimization of lab processes and workflow by using various methods. An ideal candidate has the potential to support pre-sales activities, by crafting the ideal customer end-to-end solution, based on observations of customer workflows and needs.

Leverage your microbiology knowledge and/or diagnostic laboratory experience and expertise in bacterial identification to design customized solutions that optimize lab processes and workflows. If you are a passionate innovator eager to transform the lab automation landscape, this is your opportunity to shine!

Job Description

Main responsibilities will include:

• Understand customer needs and identify implementation risks.
• Complete workflow-related implementation deliverables in alignment with planning agreements.
• Conduct workshops to engage product end-users and prepare them for new work methods.
• Ensure an outstanding customer experience during implementation and debut.
• Configure and test the BD Kiestra™ Lab Automation solution, including BD Synapsys™, to fit the customer’s laboratory setting.
• Train key users, provide support during validation and debut, troubleshoot issues, and contribute to process improvement engagements.

About you:

• Bachelor's degree or equivalent experience in Life Science, clinical, or a relevant technical area.
• Proficient in both French and English
• 3-5 Years Diagnostic laboratory experience and/or proven microbiology workflow knowledge
• Basic understanding of IT architecture and knowledge of information/data management systems, including works with LIS. (Nice to have)
• Willingness to travel within France and EMEA region at least 75% of the time.
• Experienced in providing training, troubleshooting real-time issues, and comfortable working independently or as part of a diverse team with commercial foresight.

We are the makers of possible

BD (Becton, Dickinson and Company) is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. Headquartered in the United States, BD has a presence in virtually every country and partners with organizations around the world to address some of the most challenging global health issues.

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Required Skills

Optional Skills

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Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

FRA Chateaubriant - bis rue de la Renaissance, FRA Grenoble, FRA Parkile, FRA Rungis Cedex - Bâtiment Londres, FRA Saint Barthélemy d'Anjou - Rue Maurice Geslin

Work Shift

At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. 

The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location.

Salary Range Information

€43,200.00 - €77,800.00 EUR Annual