Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

POSITION PURPOSE 
The New Sales Representative performs initial or follow-up sales calls to prospective and current New Sales customers. The New Sales representative is responsible for ensuring that the customer contact in each prospective sales call meets the customer service and satisfaction experience that is indicative of a true “Liberator” experience 

PRIMARY DUTIES AND RESPONSIBILITIES 
1. Articulate the features and benefits of Ostomy, Urology and ancillary product lines offered to  include knowledge of all aspects of use and maintenance of medical supply equipment 
2. Complete initial and follow-up calls on prospective leads via inbound and outbound calls/dialer to include identifying and resolving customer concerns within the process 
3. Track daily production and submit daily sales logs to direct supervisor 
4. Maintain departmental call volume requirements to include inbound and outbound calls 
5. Maintain a high level of professionalism on every call and provide excellent customer service to all  Liberator Customers 
6. Meet or exceed monthly departmental sales goals as established by Sales Ops management 
7. Adhere to phone activity/compliance standards to include Medicare guidelines, HIPAA, ACW, and  minimum call volumes. 
8. Assist any dialed or transferred customer with their order or order related questions. 

ANCILLARY DUTIES AND RESPONSIBILITIES 
1. Communicate with potential customers via alternative mediums of internet chat, e-mail and click to  call software 
2. Maintain a positive work atmosphere that embodies Liberator’s philosophy- Professional excellence,  teamwork and integrity. 
3. Maintain high attention to detail throughout daily tasks and projects including accurate notation  and details of each customer account to ensure proper and timely follow up 
4. Assist other departments and team members when required or requested to help meet business 
needs. 
5. Seek continual education opportunities to remain up to date with products and processes 
6. Perform other duties and tasks as assigned 

Minimum Requirement:

• High School Diploma or GED

• Shift Hours 9:00am - 5:30PM, one late shift per week to 8:00pm and one Saturday per month

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.

For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.  

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow, and thrive. And find satisfaction in doing your part to make the world a better place.  

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. 

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