Job Description Summary

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a makerof possible with us.

Summary:

The Services Program Management team is responsible for providing cross-functional project management leadership on behalf of the Field Service & Support organization. The team drives a diverse portfolio of strategic change management initiatives, service model transformations, cost reduction efforts, product upgrades, and continuous improvement projects.
As the organization’s key change management agent, the Services Program Management team collaborates closely with Field Service, Technical Support, and other cross-functional teams to identify service strategies, requirements, risks, deliverables, and schedules. The team ensures effective execution of project plans aligned with strategic business objectives.
This is a new capability for the organization, and the Director of Services Program Management will be responsible for building the team from the ground up. This includes defining the team’s overall strategy, scoping new roles, hiring talent, and establishing processes that drive meaningful, sustainable impact. The team will comprise Lean Six Sigma Black Belts, traditional project managers, and a data analytics team with a mix of data engineers and software automation developers.
In addition to program and project management, the team will lead analytics and data engineering efforts, developing service-focused software applications and creating data visualizations that drive insights. The scope of work focuses on service margin expansion through identifying additional revenue opportunities and reducing the cost to serve.

Roles & Responsibilities:

• Establish and be responsible for the Field Service & Support portfolio management processes to implement a combination of BU pivotal initiatives, continuous improvement projects, and cost optimization efforts.

• Identify and prioritize service margin expansion opportunities, optimizing revenue streams while reducing the overall cost to serve.

• Build and lead a team of Lean Six Sigma Black Belts, project managers, data engineers, and software automation developers to execute a diverse portfolio of strategic change management and continuous improvement initiatives.

• Provide strategic and tactical leadership to ensure successful project execution, business readiness, risk mitigation, and alignment with organizational goals.

• Oversee analytics and data engineering efforts to develop service-focused software applications and data visualizations, delivering actionable insights that support decision-making.

• Collaborate closely with cross-functional teams to align on strategies, gain support, and achieve project objectives.

• Develop, track, and report project costs and spending, ensuring alignment with budgetary and financial targets.

• Establish a resource capacity planning model to effectively allocate and optimize team resources for project execution.

• Regularly present project status, opportunities, and risks to executive management, providing data-driven insights for informed decision-making.

• Provide mentorship and feedback to team members, fostering professional growth and capability development.

• Drive continuous improvement in project portfolio management processes to enhance efficiency, effectiveness, and business impact.

Minimum Education/Experience Requirements:

• Bachelor’s degree in Engineering, Business Administration, Healthcare Management, or a related field; advanced degree (MBA, MS) preferred

• 10+ years of experience in program management, continuous improvement, or strategic change management, with a focus on driving operational efficiency and business transformation.

• 5+ years of leadership experience in a medical device field service or technical support organization, demonstrating a deep understanding of service operations in a regulated industry.

• Proven track record of leading large-scale, cross-functional initiatives that drive service margin expansion, cost reduction, and operational excellence.

• Strong background in Lean Six Sigma methodologies; Black Belt certification or PMP preferred.

• Experience overseeing teams with a mix of traditional project managers, Lean Six Sigma practitioners, data engineers, and software automation developers.

• Experience in analytics and data visualization tools, with a demonstrated ability to leverage data for strategic decision-making.

• Exceptional communication, stakeholder management, and change leadership skills, with experience influencing senior leadership and cross-functional teams.

• Proven experience in building new teams or capabilities from the ground up, including strategy development, hiring, and team development

Preferable Skills and Attributes:

• Pragmatic, organized and detailed.  Has a big capacity to both think and do, strong on detail and highly organized.

• Ability to promote ideas persuasively, influence others, and build and maintain effective professional relationships with internal partners and business leaders

• An independent thinker with a growth mindset, willing and able to express and support a point of view.

• Proven ability to think innovatively, connecting the dots when others cannot.  Able to make the leap from information to insight.

• Great communicator.  Can organize, summarize, clarify and communicate ideas simply, succinctly, and accurately to engineering and non-technical audiences. 

• Ability to lead and motivate others, both within direct supervisory and matrix environments.

• Capable of maintaining a rapid pace: moves quickly and enjoys having multiple projects going at once.  Can change course, be resourceful and get things done on short timeframes.

Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers

Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

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At BD, we are strongly committed to investing in our associates—their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You.

Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associates’ progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is based on experience, education, skills, and any step rate pay system of the actual work location, as applicable to the role or position. Salary or hourly pay ranges may vary for Field-based and Remote roles.

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