Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Due to growth, we have a newly created opportunity for an experienced Field Service Technician to join our market-leading Medtech team in Auckland.Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Job Description Summary
The Field Service Technician’s role is to support our NZ based customers involving commissioning, fault diagnosis, repair and maintenance of primarily the Automated Pharmacy Dispensing product, Infusion pumps and ensure the correct operation and integration to customer systems.
Responsibilities:
Ensure that systems and maintenance schedules in designated area are maintained
Provide technical support to customers
Machine commissioning and customer training
Provide troubleshooting support to customer sites
Workshop activities including infusion pump repairs
Plan, schedule and communicate Preventative Maintenance visits and breakdown visits to fit in with the customers’ requirements. Comply with Preventative Maintenance, service agreement and support SOP’s.
Ensure there is minimal or zero overdue Preventative Maintenance tasks by scheduling and planning assigned work
Ensure calendar updates are visible including scheduled work, annual leave, installations etc.
Attend to server maintenance support requests and reboots in ANZ from time to time.
As a BD representative, exhibit professionalism always.
Maintain company confidentially in all dealings with customers and product knowledge.
Ensure safe work practices are always followed to assure the health and safety of oneself or other persons in the company.
Adhere to organization and department policies, quality procedures and protocols.
Document all work (accurate and up to date) carried out in relation to repairs, preventative maintenance, calibration, performance, and electrical safety testing.
Maintain records in accordance with company guidelines.
Set and agree on individual personal objectives with your manager and actively participate in the performance appraisal of those objectives.
Complete all recalls on time, with zero overdue
Ensure all measuring equipment is calibrated prior to due by date and not used beyond to ensure accurate calibrations are carried out
Travel and work outside business operational hours
Working hours may vary at times due to customer demands and onsite requirements (after-hours and weekend).
Participate in the afterhours roster of service, responding to all service orders received within the guaranteed response time, and properly close the orders per company policy.
On call remote support required
Available to work travel and work interstate as requested on short notice
Knowledge and Experience:
Ability to complete technical repairs and upgrades to electro-mechanical equipment
Strong technical knowledge, troubleshooting, interpersonal skills, as well as time management
Ability to build and maintain strong relationships with people at all levels, internally and externally
Action oriented, self-motivated, and enthusiastic
Flexible and adaptable with capability and willingness to embrace change
Current driver’s license
Experience within Electrical/Mechanical/Mechatronics related is sought after
Electronics/computing, Trades Certificate, engineering certificate/diploma or degree advantageous
Understanding of computers and assigned software
Computer skills including Microsoft Office Packages
Holds appropriate construction card or equivalent for site access
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Primary Work Location
NZL AucklandAdditional Locations
Work Shift
Success Profile
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- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.