Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Are you a dynamic and motivated professional with a passion for sales and customer experience? We are looking for a B2B Inside Sales Development and Customer Experience Specialist to join our innovative team!Job Description
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why join us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become amaker of possiblewith us!
Our vision forMedication Delivery Solutionsat BD
As a leading manufacturer and supplier of products that are used daily in healthcare, the Medication Delivery Solutions (MDS) team provide a wide range of products for injection and infusion therapy, regional anaesthesia and closed medication management.
About the role
In this role, you will be at the forefront of our sales and business development efforts, focusing on strategic key segments such as local Kit Manufacturers and MedTech. This exciting position will see you dedicating approximately 60% of your time to driving sales and business growth, while the remaining 40% will be committed to improving and measuring customer experience indicators.
Main responsibilities will include:
Inside Sales (60%)
- Generate New Opportunities:Source new prospects through outbound calls and emails.
- Understand Customer Needs:Identify how our products can improve customer offerings.
- Research and Engage:Identify key players and generate interest to meet quarterly quotas.
- Expand Your Network:Maintain and grow your database of prospects within your territory.
- Align with Strategy:Work with the EMEA B2B strategy to build a robust pipeline and close deals.
- Showcase Solutions:Conduct effective online demos for potential clients.
- Handle Quotes and Renewals:Ensure timely and accurate quotations and renewals.
- Drive Growth:Expand the existing customer base and prospect for new clients.
Customer Experience (40%)
- First Point of Contact:Handle customer queries related to documentation, contracts, prices, and Field Safety Notices.
- Proactive Order Management:Keep top customers advised and manage their orders efficiently.
- Resolve Issues:Address customer complaints and coordinate with support functions.
- Support Planning:Assist with demand planning and backorder management.
- Manage Contracts:Handle simple commercial contracts, price lists, and maintain pricing agreements.
- Database Maintenance:Ensure consistency and accuracy in customer databases (SFDC, S4 HANA, LOTS).
- Monitor and Improve:Track customer experience and propose improvement processes.
About you
- Bachelor Degree or equivalent experience in Sales or Healthcare
- Proven experience in inside sales, field sales, or customer service functions.
- Proficient in French, Dutch, and English.
- Proficient in Microsoft tools (Outlook, Excel, Word, PowerPoint).
- Customer Focus and Entrepreneurship.
- Self-motivated and eager to develop in commercial sales.
- Strong communication skills with the ability to influence and network with internal and external partners.
- Good analytical skills.
- Excellent communication and networking skills.
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit:https://bd.com/careers
Required Skills
Optional Skills
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Primary Work Location
BEL Erembodegem - Dorp 86Additional Locations
Work Shift
Success Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.