Be part of something bigger at BD. Here, you’ll help us share our innovative solutions with more clinics, physicians, pharmacies and medical entities which will in turn benefit the health and well-being of people and patients all over the nation. It’s an exciting, challenging and rewarding role, but you’ll be working from a place of strength thanks to our trusted name, and the belief in our products that you’ll quickly develop. Here, you’ll be channeling all your sales skills and experience into one singular goal: advancing the world of health™. At BD, you can make a true difference of one.
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Job Type:
Full-Time -
Job Level:
Entry to Senior -
Travel:
Varies -
Salary:
Competitive -
Responsibilities
Job Description Summary
Job Description
Application and Training Support
- Provide on-site Instrument and applications training on Application specialist support for Core Microbiology product portfolio of IDS to ensure end-user satisfaction.
- To attend and timely resolve customer queries on Core Microbiology product portfolio of IDS and related applications.
- Inclined to learn and improve technical knowledge and skills on existing and new BD Core Microbiology products.
- Plan and organize training programs for internal team/ distributor team/ account managers in the assigned territory to raise and strengthen the technical bar and capability on product knowledge.
Marketing and Sale Support
- Understanding requirements of customer’s experiment and provide appropriate technical and product solutions through discussions, presentations and/or product/application demonstrations to positively impact sales and increase productivity.
- Co-ordinate / support / lead awareness activities such as seminars, conference
- Continuously track competitor activity and scan the market environment for developing trends and practices and emerging business opportunities.
Monitoring and Collaboration Support
- Responsible for providing technical direction and support to customers on the operation, maintenance and troubleshooting of BD Core Microbiology products and serves as the customer contact by collaborating to resolve the technical and service-related problems.
- Works closely with the corporate contacts related to technical support, marketing, QA/QC, and R&D to address customer concerns, determine corrective action and customer follow-up; and the designated service engineers to ensure prompt resolution of customer issues.
- Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization
- Prepare and provide a monthly report to supervisor on tech support, training and marketing activities. Ensure timely submission of post-installation training and evaluation reports.
- Work in coordination with sales, service and other application associates towards achieving the business objectives.
- Support a culture of constructive feedback and continuous improvement within the organization.
Primary Work Location
VNM Ho Chi Minh City - Me Linh Point TowerAdditional Locations
Work Shift
VN Standard (Vietnam)Success Profile
What makes a successful Sales Professional at BD? Check out the top traits we’re looking for and see if you have the right mix.
- Ambitious
- Collaborative
- Goal-oriented
- Persuasive
- Results-driven
- Self-starter
Advancing the world of health™
BD is one of the largest global medical technology companies in the world and is advancing the world of health™ by improving medical discovery, diagnostics and the delivery of care. BD helps customers enhance outcomes, lower costs, increase efficiencies, improve safety and expand access to health care.