Job ID R-479978 Date posted March 31, 2024

HR Service Delivery (SD) Transformation Lead

Job Description Summary

The HRSD Transformation Lead is a strong advocate for the HR project/ service delivery governance who also acts as the change catalyst to the Business and HR community, aligning with the GA Strategy to Grow, Simplify and Empower.

The individual in this role will need to have excellent communication (written and presentation) with mindful leadership skills to ensure effective execution of the project plan and drive change management to ensure sustainable outcomes. This role also requires excellent problem solving, strong analytical and presentation skills and the ability to work cross-functionally with multiple different business partners at all levels of the Business. He/ she will partner closely with initiative leaders to maintain the business case and integrated transformation roadmap covering timeline, actions and interdependencies.

Job Description

We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

Why Join Us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. 

Become a maker of possible with us!


The HR Service Delivery (SD) Transformation Lead provides project management and change & communication support to ensure successful project deliveries that is aligned with the organizations’ strategy pillars.

Job Responsibilities:

  • Plan, strategize and develop the transformation project / service expansion dashboard for reporting to the governance committees and relevant stakeholders.

  • Enforce and ensure the project/ service governance where standards, methods, guidelines, techniques, tools, and control structures are adhered to and implemented effectively across the projects that are implemented within the organization

  • Provide independent advice to Process Owners, Project Leads and relevant Stakeholders on project scope/time/cost, project benefit performance, project risks and issues and change management.

  • Integrate and facilitate relevant support from other regions/ functions in terms of resources, technology, audit & risks etc. to ensure successful transformation projects execution.

  • Approach potential risk and issue identification and mitigation accordingly, eg. establish contingency plans, initiate corrective action and escalate major issues to the project committee for resolution and decision.

  • Provide and maintain ongoing project status reports - liaising with relevant stakeholders to provide accurate updates of project statuses.

  • Develop implementation / transition plan upon defining the scope, performing cost benefits analysis and writing proposals in the creation of project specifications and time plans.

  • Create change management plans for projects or change initiatives acknowledging all aspects of change - plan, implementation, communication and other associated considerations.

Job Requirements:


  • 3-5 years working experience in project management with strong analytical and change management skills.

  • Track record of business analysis and solutions delivered in transformational and service transition projects

  • Experience in HR (SSC/BPO environment) is an important asset


  • Proficient in English speaking and writing

  • Proficient in Mandarin speaking and writing is an added advantage


  • Knowledge of Excel Macro, PPT, SQL, Power Platforms

  • Knowledge of Workday is preferred

Other skills:

  • Hands-on with strong collaboration and project management skills

  • Knowledge of continuous improvement (Kaizen, Lean)

Action oriented:

  • Takes ownership, thinks independently, and performs tasks with minimal supervision

  • Continues to perform effectively and efficiently despite time pressure and/or heavy workloads

  • Assesses and ability to priorities task correctly

  • Acts timely and appropriately on issues

  • Has a flexible approach

  • Embrace can-do attitude and interprets his/her actions with a sense of urgency

  • Interprets the job in a consultative manner, providing tailored services according to business needs and contingencies

Continuous & Versatile Learning:

  • Continuously to improve performance to increase efficiency and to ensure personal and professional growth

  • Learns quickly and integrates new knowledge

  • Recognizes patterns and draws conclusions

  • Copes efficiently with change & versatility

Customer Focus:

  • Answers customer queries in a timely and professional manner

  • Presents a ‘can-do’ attitude

  • Acts proactively and is solution-oriented

  • Understands customers’ needs and delivers high-quality service

  • Goes an extra mile to provide complex and holistic solution


  • Puts into practice values and behaviors that contribute to group effectiveness and performance

  • Achieves team objectives

  • Acts as a role model to other team members

  • Provide on the job training to members of other Associate Service Center teams if required

  • Acts as a point of contact for stakeholders globally and regionally

Process Effectiveness:

  • Ensures that HR policies and processes are followed by other stakeholder involved in HR processes

  • Seeks for opportunities to improve, integrate, synergize existing processes

  • Identifies and addresses process gaps/bottlenecks

  • Drives Continuous Improvement initiatives

Click on “apply” button if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

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"Purpose driven company where associates work every day to make healthcare better. A lot of great initiatives going on to make BD the best MedTech company in the world."
Anonymous, Franklin Lakes, NJ

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