Job Description Summary

We are the makers of possible!!

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Why join us?

A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

Become a maker of possible with us!

Job Description

Pharmaceutical Systems

With innovative pre-fillable syringes, self-injection systems, safety systems and needle technologies, the Pharmaceutical Systems (PS) team offer an extensive selection of solutions designed to protect, package and deliver drug therapies.

About the role

The Pharmaceutical Systems Customer Service Director, along with their team, supports the Order Management and customer relationships of Pharmaceutical Systems.

In this role you will report to the VP/GM of Sales, Europe & North America.

The primary functions are to drive operational and customers’ support excellence, continuous improvement of the Order to Invoice processes. You will be responsible for managing a large multi-site team of associates to engage our customers to improve the customer relationship and experience.

As part of the Sales leadership team, the Customer Service Director creates and drives the strategy for the Customer Service Organization to impact customer satisfaction, process improvements, talent and mindset development as per PS business strategy or BD initiatives/BD Way insights.

You will partner with the Sales Organization and PS Leaders to execute and achieve expected growth, identify new business or organization opportunities, develop and implement strategic or tactics plans towards the key strategic initiatives in NA and EMEA.

Main responsibilities will include:

• Develop and adapt the standard policies, processes, and tools to serve our customers and meet our company standards and external regulations

• Drive execution of quarterly revenues objectives, in assessing execution risks and opportunities and actively coordinating mitigation plans and executive reporting.

• Within the scope of the order management and customer relationships expertise, lead or actively contribute to mid to long term strategic initiatives eds.

• Ensure and measure a high level of excellence in execution while maintaining, adapting or reducing Customer Service organization cost

• Acquire, develop, and retain a high performing and highly engaged team that drives results.

• Evaluate and adopt the appropriate organizational structure in terms of size, deployment, responsibilities and capabilities

• Create a growth and value mindset in the Customer Service Organization.

• Act as an inspiring and servant leader to remove barriers to your customer’s, team’s and organization’s success.

About you:

We are looking for an experienced leader in customer service or related field (Supply Chain, Commercial Excellence …) with demonstrated success leading a multi-site/international team. B2B international experience is desired.

• High demonstrated expertise of Quote To Cash system (SAP ideally) and processes, databases, digital tools

• Strong customer facing and communication skills

• Cross functional collaboration with diverse and multi-functional teams. Performs well in a team setting with collaborative input and decision making.

• Must be a self-starter, capable of maneuvering through a multi-segmented organization

• Strong leadership presence with ability to utilize organization network, impact and influence skills

• Strong organizational skills and ability to deliver results and set priorities in an environment of competing priorities.

• Ability to think strategically and to lead initiatives and projects with high degree of change management

Travel: ability to travel 25-40% of the time

Click on apply if this sounds like you!

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

To learn more about BD visit: https://bd.com/careers

Primary Work Location

FRA Le Pont-de-Claix Cedex

Additional Locations

Work Shift